Every EZ Lite Cruiser, both Standard Model and Deluxe Models, come with our Worry Free, Industry Leading Warranty:
10 Years on the Frame
5 Years on the Motors
2 Years on the Battery
2 Years on the Joystick
2 Years on the Control System (CPU)
There is also a 3 month limited warranty on the wearable and fabric parts, such as the front and rear wheels, seat cushion & straps, back cushion & back support straps, arm rests.
Any parts under warranty will be replaced and shipped to your door by USPS Priority Mail, or FedEx Express depending on availability.
Any service and labor fees, if applicable, to replace parts under warranty must be paid by the user. Due to it's modular design, most parts can be easily exchanged by the end user, a family member, relative or friend. However, it is always recommended you seek professional help for maintenance and service, to make sure the work is done properly.
The warranty only covers NON-DELIBERATE Damage. Damaged caused by user negligence, accidental damages intentional or not are not covered under the warranty. Products which have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, misuse are not covered by the warranty. Any damaged caused by improper usage, or normal wear and tear is not covered, and you should not use the Warranty Claim Form. If you're sure you need to file a warranty claim please use the form below, and provide as much information as you can about the issue.
Any damaged product received must be reported within 48 hours. If it is not reported in that time, it is the users responsibility.
If instead you simply need repair work done, for issues not related to the Warranty, such as replacement of wheels, repairs needed from damaged that occurred during transit, or regular usage, etc., then please use the Contact Us form instead, and provide as much information as possible, or call our Support Department at 888-544-6054 extension 3.[powr-form-builder id=bf70397d_1458686791]