Warranty Information & Submitting a Claim
Every EZ Lite Cruiser, both Standard Model and Deluxe Models, come with our Worry Free, Industry Leading Warranty:
10 Years on the Frame
5 Years on the Motors
2 Years on the Battery
2 Years on the Joystick
2 Years on the Control System (CPU)
3 Months on Wearable Parts
The EZ Lite Cruiser Foldable Portable Lift also comes with a warranty:
3 Years on the Frame
1 Year on the Motor
3 Months on Wearable Parts
The limited warranty on the wearable parts includes all things that touch the user including fabric parts such as the seat cushion & back cushion and their supporting straps, the arm rest pads, the joystick button pad, thumb screws and knobs, and anything that touches the ground such as front and rear wheels. Plastic decorative parts are not covered under any warranty. The battery charger is also included in the wearable parts as a 3 months warranty. Any accessories are also included in the wearable parts and covered for 3 months. Any parts replaced must be returned to keep warranty active. Failure to return parts sent under warranty will void the warranty until those parts are returned, or if lost/misplaced, paid for.
Any parts under warranty will be replaced and shipped to your door by USPS Priority Mail, or FedEx Express depending on availability.
Any service and labor fees, if applicable, to replace parts under warranty must be paid by the user. Due to it's modular design, most parts can be easily exchanged by the end user, a family member, relative or friend. However, it is always recommended you seek professional help for maintenance and service, to make sure the work is done properly.
Click Here For Detailed Information about Obtaining Service & Maintenance Help.
The warranty only covers NON-DELIBERATE OR NON-ACCIDENTAL Damage. Damaged caused by user negligence, accidental damages, intentional or not are not covered under the warranty. Products which have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, misuse are not covered by the warranty. Any damaged caused by improper usage, or normal wear and tear is not covered, and you should not use the Warranty Claim Form. If you're sure you need to file a warranty claim please use the form below, and provide as much information as you can about the issue. Upon warranty claim, we will ask for photos of the chair to verify its condition. If photos can not be provided, warranty parts will not be provided. Be ready to provide photos of your device upon claiming any warranty, especially if it involves the motors or frame. There is no exception to this policy. If photos are not provided, warranty parts will not be provided.
Any damaged product received must be reported within 48 hours. If it is not reported in that time, it is the users responsibility.
If instead you simply need repair work done, for issues not related to the Warranty, such as replacement of wheels, repairs needed from damaged that occurred during transit, or regular usage, etc., then please use the Contact Us form instead, and provide as much information as possible, or call our Support Department at 888-544-6054 extension 3.