If you are not satisfied with your EZ Lite Cruiser, we offer a 60 Day Money Back Guarantee!
To qualify for a return please note the following:
- EZ Lite Cruiser must be returned (shipped) within 60 days from when you receive it.
- EZ Lite Cruiser must be clean, and put back in its original packaging.
- Return shipping costs are the responsibility of the customer.
A 10% Restocking Fee will be charged on all returns of the EZ Lite Cruiser Models.
If Your Order has shipped, and you wish to cancel it/return it after it has shipped out but prior to receiving the order, you will still be charged a restocking fee to cover the cost of the already shipped goods, the return shipping, and the labor involved in preparing and receiving the return (handling). Shipping fees are non-refundable after it has left our warehouse. The refund will be processed after the item is returned to our warehouse and inspected. There are absolutely no exceptions to this.
If the EZ Lite Cruiser is returned damaged, unsanitary or missing any components, including packaging materials, toolkit, user manual, etc., those items needing to be replaced will be deducted from your refund.
Every EZ Lite Cruiser is put through a very thorough quality control and assurance exam to make sure it is working properly, before leaving our warehouse.
If you received any product that is damaged (or missing) it must be reported within 48 hours. If it is not reported in that time, it is the users responsibility. If you claim there is a defect in your product, it must also be reported within the first 48 hours. We will also require photo or video proof of the defect. After 48 Hours, it is impossible to determine whether the defect was in production, or damaged was caused by the user, therefore, after the product is in use, any breaks are deemed to be caused by the user during use, unless they are internal component failures.
If you report a defect, and it is verified, with photo or video proof, and through interaction with one of our service technicians, that in fact there is a manufacturers defect in a component, we will send replacement parts to fix it at no cost, and no shipping cost, so long as the shipping location is the same as where the device was shipped to. Labor fees incurred are not covered by the warranty and will not be covered.
If you choose return the EZ Lite Cruiser claiming a defect, do note that each machine will be thoroughly inspected for the defect, with detailed photos and notes, and if it is determined that the defect was in fact caused by the user, the cost of repair will be deducted from your refund, and the 10% restocking fee will not be waived.
Replacement parts can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of replacement parts, as long as they are still in the original packaging and have never been used.
Accessories can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of accessories, as long as they are still in the original packaging and have never been used.
Returns typically take about 1-2 weeks to process, from the date the device was delivered back to us. Each returned EZ Lite Cruiser undergoes a rigorous inspection, testing phase, deep cleaning and certification process. Under exigent circumstances, the returns process can take slightly longer. After the return process is completed, the refund will be processed back to the original credit card used to make the purchase.
If you have met the requirements for a return, please Use the form below to obtain a Return Merchandise Authorization (RMA) number, as well as the return mailing address.[powr-form-builder label="3989526"]