If you are not satisfied with your EZ Lite Cruiser and/or the Foldable and Portable Lift, we offer up to a 60 Day Money Back Guarantee!
To qualify for a return please note the following:
- Items must be returned (shipped) within the time frame allowed, from when you receive it.
- Items must be clean, and put back in its original packaging.
Option A - Use It Indoors Only. This Option Lets You Try It Out For Size & See How It Drives. You Would Have to Return it Within 7 Days of Receiving It and We Will Cover the Return Shipping Cost & Waive the Restocking Fee. With Option A, There Is No Financial Risk To Try It! Just Return It In the Condition We Sent it to You. Risk Free Option ONLY Available for United States Customers.
Option B - Use It Indoors AND Outdoors. If You Need to Take It Outdoors to See How it Performs, And You Return it Within 14 Days of Receiving It, We Cover the Return Shipping Cost, But You Pay a 10% Restocking Fee. With Option B, Your Risk Is $250 on Average. What You Pay in Restocking Depends on the Model & Configuration. Risk Free Option ONLY Available for United States Customers.
Option C - Use It Indoors AND Outdoors. If You Need to Take It Outdoors to See How it Performs, And You Return it Within 60 Days of Receiving It, You Cover the Return Shipping Cost & Pay a 10% Restocking Fee. With Option C, Your Risk Is $450 on Average. What You Pay in Restocking & Shipping Depends on the Model, Configuration & Your Location.
With Our RISK FREE Trial Offer (Option A) There's ABSOLUTELY NO REASON For you Not to Try It.
You do not need to select your return option when ordering. Every customer that meets the eligibility requirements for each option will have those options available, up until the time period for the particular option has ended. i.e. If you are past your Risk Free Trial (Offer A), you can still return it in the 14 days (Option B) or 60 days (Option C) return periods.
If Your Order has shipped, and you wish to cancel it/return it after it has shipped out but prior to receiving the order, you will be charged the 10% restocking fee to cover the cost of the already shipped goods, the return shipping costs, and the labor involved in preparing and receiving the returned merchandise (handling). Any Shipping Fees Paid are Non-Refundable after it has left our warehouse. The refund will be processed after the item is returned to our warehouse and inspected. If an EZ Lite Cruiser is Returned in Packaging that is NOT the Original Packaging, and/or is deemed Oversize by the Shipping Company, Return Shipping Costs WILL BE DEDUCTED from the refund due, under Option A or B of the trial program where Return Shipping would otherwise be covered. We STRONGLY recommend you keep the original packaging. There are absolutely no exceptions to this.
If the EZ Lite Cruiser is returned damaged, unsanitary or missing any components, including packaging materials, toolkit, user manual, etc., those items needing to be replaced will be deducted from your refund.
Every EZ Lite Cruiser is put through a very thorough quality control and assurance exam to make sure it is working properly, before leaving our warehouse.
If you received any product that is damaged (or missing) it must be reported within 48 hours. If it is not reported in that time, it is the users responsibility. If you claim there is a defect in your product, it must also be reported within the first 48 hours. We will also require photo or video proof of the defect. After 48 Hours, it is impossible to determine whether the defect was in production, or damaged was caused by the user, therefore, after the product is in use, any breaks are deemed to be caused by the user during use, unless they are internal component failures.
If you report a defect, and it is verified, with photo or video proof, and through interaction with one of our service technicians, that in fact there is a manufacturers defect in a component, we will send replacement parts to fix it at no cost, and no shipping cost, so long as the shipping location is the same as where the device was shipped to. Labor fees incurred are not covered by the warranty and will not be covered.
If you choose return the EZ Lite Cruiser and claim a defect, do note that each machine will be thoroughly inspected for the defect, with detailed photos and notes, and if it is determined that the defect was in fact actually damage caused by the user, the cost of repair will be deducted from your refund, and the 10% restocking fee will not be waived.
Replacement parts can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of replacement parts, as long as they are still in the original packaging and have never been used.
Accessories can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of accessories, as long as they are still in the original packaging and have never been used.
Returns typically take about 1-2 weeks to process, from the date the device was delivered back to us. Each returned EZ Lite Cruiser undergoes a rigorous inspection, testing phase, deep cleaning and certification process. Under exigent circumstances, the returns process can take slightly longer. After the return process is completed, the refund will be processed back to the original credit card used to make the purchase.
If you have met the requirements for a return, please Use the form below to obtain a Return Merchandise Authorization (RMA) number, as well as the return mailing address.