If you are not satisfied with your EZ Lite Cruiser, we offer a 60 Day Money Back Guarantee!
To qualify for a return please note the following:
- EZ Lite Cruiser must be returned (shipped) within 60 days from when you receive it.
- EZ Lite Cruiser must be clean, and put back in its original packaging.
- Return shipping costs are the responsibility of the customer.
A 10% Restocking Fee will be charged on all returns of the EZ Lite Cruiser.
If the EZ Lite Cruiser is returned damaged, unsanitary or missing any components, including packaging materials, toolkit, user manual, etc., those items needing to be replaced will be deducted from your refund. If you received any product that is damaged (or missing) it must be reported within 48 hours. If it is not reported in that time, it is the users responsibility.
Replacement parts can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of replacement parts, as long as they are still in the original packaging and have never been used.
Accessories can only be returned if they have not been used and are in their original packaging. A restocking fee will not be assessed on returns of accessories, as long as they are still in the original packaging and have never been used.
Returns typically take about 1-2 weeks to process, from the date the chair was delivered back to us. Each returned EZ Lite Cruiser undergoes a rigorous inspection, testing phase, deep cleaning and certification process. Under exigent circumstances, the returns process can take slightly longer. After the return process is completed, the refund will be processed back to the original credit card used to make the purchase.
If you have met the requirements for a return, please Use the form below to obtain a Return Merchandise Authorization (RMA) number, as well as the return mailing address.[powr-form-builder label="3989526"]