Please have the device, the battery and charger available, and be near a working wall outlet.
When you're ready:
For Quick Questions by Text
Text (SMS): (760) 514-4801
Replies within 5-30 Minutes!
For Questions by Phone
Call Toll Free: (888)-544-6054
Live Operators Available Monday - Friday
Between 9 AM - 4:00 PM Pacific Time
We will perform an initial short diagnostics over the phone, asking you a few questions to get an understanding of the situation and problem.
The EZ Lite Cruiser requires very little maintenance, compared to traditional power wheelchairs and mobility scooters, but it is important to perform regular maintenance & upkeep of the device for longevity.
Even a little cleaning now and again will go a long way to keeping your device looking & functioning like new, and we highly recommend it.
If you have a smart phone, tablet or desktop computer, we can connect with you using popular video chat services like Facetime, Zoom or Google Duo. Once we have performed this initial diagnostics, we'll make a plan of action that may include shipping you parts, guiding you to instructions and if/when necessary, putting you in touch with a service provider in your area.
If you, or a loved one are unable to do the work, we will put you in touch with one of many shops specializing in power chairs and scooters, or a trained professional who would be qualified and happy to assist in performing any of the service & maintenance needed on your EZ Lite Cruiser. While we strive to solve all of the issues with our customers directly, we understand that not everyone can do the work themselves and may require assistance. Locating a technician or shop to assist you with any work that may need to be done, is a free service we provide to our customers.
Please be sure to keep a log of any service & maintenance performed in your User Manual.
You, your shop or technician may also require parts, which can be ordered from us directly from our Chatsworth, CA warehouse. Browse our catalog of common parts here. If there is a part you need that is not found on our Parts page, please Contact Us using the information above.