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    Frequently Asked Questions

    Or Browse Frequently Asked Questions Below...

    General Usage & Functionality Questions

    I Just Received my EZ Lite Cruiser, How Do I Set it Up?

    How do I Fold & Unfold the EZ Lite Cruiser?

    How do I mount or install the Joystick to the arm rests?

    Can the Joystick be mounted on the Left or Right side of the arm rests?

    Can the Joystick be mounted on the Back for use by a caregiver?

    Do the Arm Rests raise for easy access into and out of the seating area, from the side?

    Can the Seat and/or the Seat Cover be removed?

    Can I use a different type of (custom) seat?

    What are the red levers on the motors, next to the rear wheels?

    Can I Use the EZ Lite Cruiser in a Manual (Push) Mode?

    Can the EZ Lite Cruiser be rolled when folded?

    Does the back rest of the Standard Model recline? Is it adjustable?

    Does the back rest for the Deluxe Model recline? Is it adjustable?

    Do the Arm Rests raise up to gain access to/from the side?

    Is the height / position of the Arm Rests adjustable on the Deluxe Models?

    Is the height / position of the Arm Rests adjustable on the Standard Model?

    How do I Setup the Basic Seat Belt included with my EZ Lite Cruiser?

    I can't seem to get over a threshold, do you have any advice, tips or suggestions?

    I need a ramp to get over a threshold, can you help me determine what length it needs to be?

    Is EZ Lite Cruiser compatible with an EZ LOCK system for securing it during transport in an automobile?

    Is the EZ Lite Cruiser waterproof?

    Can I use the EZ Lite Cruiser in the snow?

    What kind of Temperature can the Battery, Electronics & Motors withstand?

    I am physically unable to setup the EZ Lite Cruiser, and have no one to help me, can you recommend someone?

    Can I Disconnect the Joystick Easily?

    Charging & Battery Questions

    How do I plug in the battery?

    How do I charge the battery via On-Board Charging, while it's connected to the EZ Lite Cruiser?

    How long does it take to charge the battery?

    Are there any precautions with charging the battery?

    Should the charger be plugged into the outlet first, and then into the battery / joystick? Or vice versa?

    Can I charge the battery overseas where the Voltage is different?

    How do I Insert the 10 Ah Battery Into the Carrying Case?

    How do I Insert the 15 Ah Battery Into the Carrying Case?

    How do I Charge a 10 Ah Battery Off-Board with the Regular Charger?

    How do I Charge a 15 Ah Battery Off-Board with the Regular Charger?

    How do I Charge a 10 Ah Battery Off-Board with the Speedy Charger?

    How do I Charge a 15 Ah Battery Off-Board with the Speedy Charger?

    How do I Charge Two 10 Ah Batteries Off-Board with Regular Chargers?

    How do I Charge Two 15 Ah Batteries Off-Board with Regular Chargers?

    How do I Charge Two 10 Ah Batteries Off-Board with Speedy Chargers?

    How do I Charge Two 15 Ah Batteries Off-Board with Speedy Chargers?

    Can I Charge Two Batteries (10 Ah or 15 Ah) with a Speedy Charger and a Regular Charger?

    Can I Connect Two Batteries of Different Ampere Hour Rating Together with the Dual Battery Connector?

    Can I Charge Two Batteries Together at the Same Time with the Dual Battery Connector?

    How Many Batteries, and Which Sizes, Can I Fit on the EZ Lite Cruiser?

    Air Travel Questions

    Can I travel on an Airplane with the EZ Lite Cruiser?

    The Airline I will be flying with is asking for some details about the EZ Lite Cruiser, can you help?

    Can you offer some travel tips when flying on an airplane?

    I am flying with Aer Lingus, can I bring the EZ Lite Cruiser with me?

    I am flying with AirAsia, can I bring the EZ Lite Cruiser with me?

    I am flying with Air Canada, can I bring the EZ Lite Cruiser with me?

    I am flying with Air China, can I bring the EZ Lite Cruiser with me?

    I am flying with Air France KLM, can I bring the EZ Lite Cruiser with me?

    I am flying with Air New Zealand Group, can I bring the EZ Lite Cruiser with me?

    I am flying with Alaska Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Alitalia, can I bring the EZ Lite Cruiser with me?

    I am flying with American Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with ANA - All Nippon Airways, can I bring the EZ Lite Cruiser with me?

    I am flying with Asiana Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with British Airways, can I bring the EZ Lite Cruiser with me?

    I am flying with Cathay Pacific, can I bring the EZ Lite Cruiser with me?

    I am flying with Delta Air Lines, can I bring the EZ Lite Cruiser with me?

    I am flying with easyJet, can I bring the EZ Lite Cruiser with me?

    I am flying with Emirates Airline, can I bring the EZ Lite Cruiser with me?

    I am flying with Frontier Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Japan Airlines (JAL Group), can I bring the EZ Lite Cruiser with me?

    I am flying with JetBlue Airways, can I bring the EZ Lite Cruiser with me?

    I am flying with Korean Air, can I bring the EZ Lite Cruiser with me?

    I am flying with Lufthansa, can I bring the EZ Lite Cruiser with me?

    I am flying with Qantas, can I bring the EZ Lite Cruiser with me?

    I am flying with Qatar Airways, can I bring the EZ Lite Cruiser with me?

    I am flying with Shenzhen Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Singapore Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Southwest Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Spirit Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Swiss Airline, can I bring the EZ Lite Cruiser with me?

    I am flying with United Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with US Airways, can I bring the EZ Lite Cruiser with me?

    I am flying with Vietnam Airlines, can I bring the EZ Lite Cruiser with me?

    I am flying with Virgin Blue Airlines (Virgin Australia), can I bring the EZ Lite Cruiser with me?

    I am flying with WestJet, can I bring the EZ Lite Cruiser with me?

    Literature

    Can I view, download or have a copy of the User Manual mailed to me?

    Can you mail me a printed product catalog?

    Ordering Questions

    What is included with my purchase of an EZ Lite Cruiser personal mobility aid?

    Do you accept credit cards for payment?

    The Credit Card or Debit Card I am trying to use to purchase an EZ Lite Cruiser is being declined, why?

    Can I place an order by Mail?

    Can I place an order by Fax?

    Can I pay by Personal Check or Cashiers Check?

    Can I pay by Check (electronic check, eCheck) over the phone?

    Will I need to pay Tax on my purchase of an EZ Lite Cruiser?

    What currency are your prices listed in?

    Do you offer Financing or Payment Plans?

    Do you have additional batteries, chargers and accessories available to order?

    Where can I get parts for my EZ Lite Cruiser?

    I have a different power chair, will your parts & accessories work with it?

    Shipping Questions

    How much does Shipping Cost?

    How long will it take for my order to ship and to arrive?

    What is the Size and Weight (Dimensions) of the Box that the EZ Lite Cruiser ships in?

    Will I need to pay Customs Duties or Import Tax (VAT) or Customs Brokerage fees on my purchase with International Delivery?

    What happens if something is missing from my order or it arrives damaged?

    Which Countries do you Ship to?

    How do I Unbox the EZ Lite Cruiser from the shipping container?

    Insurance Questions

    Will Medicare or Medicaid help me pay for the EZ Lite Cruiser?

    Will my Private Insurance cover the cost of the EZ Lite Cruiser?

    Using Accessories

    How do I use the Travel Bag?

    How do I Install the Cup Holder?

    How do I Install the Side Arm Pouch?

    How do I Install the Back Pack?

    How do I Install the Umbrella Holder?

    How do I Use the Joystick Programming Kit?

    How do I Install the Phone Holder?

    How do I Install the Adjustable Leg Rests?

    How do I Install the Foot Rest Extension on the Standard Model?

    How do I Install the Foot Rest Extender Kit on the Deluxe Model?

    How do I Install the Premium Seat Belt Kit on the EZ Lite Cruiser Deluxe Models?

    How do I Use the Speedy Charger?

    How do I Install the Oxygen Tank Bag?

    How do I Use the Dual Battery Connector?

    How do I Use the Car Charger?

    How do I Use the Joystick See-Through Cover?

    How do I Install the Arm Rest Widening Kit?

    How do I Use the Wheelchair Poncho?

    Troubleshooting, Service & Maintenance Questions

    What kind of maintenance do I need to perform and how often?

    I am having trouble with my EZ Lite Cruiser, how can I get help?

    I need a replacement part for my EZ Lite Cruiser but not sure what it's called, can you help me?

    How do I replace the 7.5" Front Wheels on the DX10, DX12, SX10, SX12, WX10, WX12 Models?

    How do I replace the Bearings in the Front Wheels on the EZ Lite Cruiser Deluxe Models?

    How do I replace a 12" Rear Wheel used on the SX12, DX12, WX12 Models?

    How do I replace the Motor on the SX12, DX12, WX12 models?

    How do I replace the Kickstand on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Arm Rest Pads on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Frame End Caps on the EZ Lite Cruiser Deluxe Models?

    How do I remove or replace the Anti-Tilt Wheels on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Joystick on the EZ Lite Cruiser Deluxe Models?

    How do I change the Joystick Side (From Right to Left) on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Front Side Panels on the EZ Lite Cruiser Deluxe Models?

    How do I move the Joystick from the Right to Left Side on the EZ Lite Cruiser Deluxe (Older Production) Models?

    How do I replace the CPU on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Bearings in the Front Wheel Fork on the EZ Lite Cruiser Deluxe Models?

    How do I replace the Joystick Button Pad?

    How do I change the Joystick Side From Right to Left on the EZ Lite Cruiser Standard Model?

    How do I replace the Arm Rest Pads on the EZ Lite Cruiser Standard Model?

    How do I replace the Undercarriage Bag on the EZ Lite Cruiser Standard Model?

    How do I replace the 8" Rear Wheels on the EZ Lite Cruiser Standard Model?

    How do I replace the Front Wheels on the EZ Lite Cruiser Standard Model

    How do I replace the Seat Cushion on the EZ Lite Cruiser Standard Model?

    How do I replace the Seat Support Straps on the EZ Lite Cruiser Standard Model?

    How do I replace the Back Support Cushion on the EZ Lite Cruiser Standard Model?

    How do I replace a Bearing in the Front Wheel Fork on the EZ Lite Cruiser Standard Model?

    How do I tighten the Top Half of the Back Support on the EZ Lite Cruiser Standard Model?

    How do I replace the Clip that keeps the the Arm Rest locked on the 2nd Generatopm EZ Lite Cruiser Standard Model?

    How do I replace the Hinge that allows for the Arm Rest to raise properly on a 1st Generation EZ Lite Cruiser Standard Model?

    How do I replace the CPU on the EZ Lite Cruiser Standard Model?

    How do I replace the Joystick External (Female) Cable on the EZ Lite Cruiser Standard Model?

    How do I replace the Bearings in the Front Wheels on the EZ Lite Cruiser Standard Model?

    How do I replace the Back Support Straps on the EZ Lite Cruiser Standard Model?

    How do I replace the Folding Mechanism on the EZ Lite Cruiser Standard Model?

    How do I replace the Joystick Internal (Male) Connector?

    Miscellaneous Questions

    Do you rent the EZ Lite Cruiser?

    Do you have used or pre-owned units available for sale?

    Do you have representatives that came come to my location to demo the EZ Lite Cruiser?

    Where can I go to get a demonstration of the EZ Lite Cruiser?

    Is the EZ Lite Cruiser FDA Cleared?

    Where do I find the Serial Number, Lot Number and/or Manufacture Date of the EZ Lite Cruiser?

    Where is the EZ Lite Cruiser manufactured?

    Returns & Warranty Questions

    What is your return policy?

    What kind of warranty does the EZ Lite Cruiser come with?

    How do I file a warranty claim?

    Security & Privacy Concerns

    Is the EZ Lite Cruiser Website Secure?

    Do you share my name, address, phone number or e-mail with any third parties?