Frequently Asked Questions

We've made helpful videos to show you what needs to be done to set up the different models.

Click Here to See How to Setup the Standard Model.

Click Here to See How to Setup Any of the Deluxe Models.

We created helpful videos showing the process of folding & unfolding of the EZ Lite Cruiser:

Click Here to See How to Fold & Unfold the Standard Model

Click Here to See How to Fold & Unfold the Deluxe Models

If you require further assistance, please Contact Us.

We've created a helpful video on how to mount the Joystick.

Click Here if you own a Deluxe Model

Click Here if you own a Standard Model

If you require further assistance, please Contact Us.

Yes!  When ordering a Deluxe Model, we ask you to specify the side the joystick to be set on.  With the Standard Model, we do not ask this question, because when you receive the chair & during setup of the chair, you can easily set the side by yourself. 

If you already own a chair, we've created a helpful video that show how to change the side of the Joystick:

Click Here if you own a Deluxe Model

Click Here if you own a Standard Model

If you require further assistance, please Contact Us.

Yes!  You can use our Caregiver Joystick Mount accessory, available to purchase here:

Click Here for the Caregiver Joystick Mount

For safety, we do recommend that the caregiver that will be driving the chair gets a substantial amount of time using the caregiver joystick mount without the rider on the chair first and foremost.  Only when the caregiver has demonstrated the capabilities to driving the chair safely on behalf of the rider, should this accessory be used.

If you require further assistance, please Contact Us.

Yes!  On ALL Models, both the left and right Arm Rests can be raised for easy access into and out of the EZ Lite Cruiser, on either side.

We created helpful videos showing the process of raising & lowering the arm rests:

Click Here to See How to Raise & Lower the Arm Rest on the Standard Model

Click Here to See How to Raise & Lower the Arm Rest on the Deluxe Models

If you require further assistance, please Contact Us.

Yes!  On ALL Models, the Foot Rest can be swiveled up and it is completely out of your way, so you can easily get into and out of the EZ Lite Cruiser by positioning your feet closer to the device.

We created helpful videos showing the process of moving the Foot Rest out of the way:

Click Here to See How to Move the Foot Rest Out of the Way by Hand on the Standard Model

Click Here to See How to Move the Foot Rest Out of the Way Using Your Foot on the Standard Model

Click Here to See How to Move the Foot Rest Out of the Way by Hand on the Deluxe Models

Click Here to See How to Move the Foot Rest Out of the Way Using Your Foot on the Deluxe Models

BONUS Video #1: Click Here to See How to Enter the Standard Model from the Front

BONUS Video #2: Click Here to See How to Exit the Standard Model from the Front

If you require further assistance, please Contact Us.

Yes!  The seat is attached with velcro and can be easily removed.  This is possible on ALL Models.

We created helpful videos showing the process of removing the seat cushion:

Click Here to See How to Remove & Replace the Seat Cushion on the Standard Model

Click Here to See How to Remove & Replace the Seat Cushion on the Deluxe Models

If you require further assistance, please Contact Us.

The seat cover can also be removed (it has a zipper) so you can wash the seat cover!

Yes!  Since the seat is attached with velcro and can be easily removed, you can replace it with a seat that is more to your liking. 

There are third party companies that manufacture custom made seats, and as long as the seat you purchase conforms to the existing size (length, width, and height) of the seating area, you may be able to replace the existing one with one that is more suited for your needs.

So long as the seat is not too thick, it will not impact the fold-ability of the chair.  If you do choose to put an additional cushion on the chair, or use a thicker seat, you will simply need to remove it for folding.

The red levers located on each of the motors, near the rear wheels, are the electromagnetic locks.

When they are engaged, you will not be able to push the device manually, as the rear wheels will be locked. 

Only when they are engaged will you be able to use the device in the "powered" mode.  This is a safety precaution in case you lose power on a slope, the device will not roll away.

If they are disengaged, and the power is turned off, you will be able to push the device manually.  If the power is still on, magnets in the motors will be engaged, so you will not be able to push the device manually.  You will also not be able to use the chair in the powered mode, and you will get an error message on the joystick speed panel indicator (#5/top light) letting you know you need to engage the locks.

Yes!  When the electromagnetic locks on the motors in the rear of the chair are disengaged, and the power is turned off, you can push the chair around in a manual mode.  

You can use this mode to push the rider in case of a power outage.  Or you can use this mode to re-position the chair for a user (bring the chair to the user.)

We created helpful videos showing the process of Using the EZ Lite Cruiser in a manual mode:

Click Here to See How to Use the Standard Model in Manual Mode

Click Here to See How to Use the Deluxe Models in Manual Mode

BONUS Video: Click Here to See How to Use the Deluxe Models in Manual Mode with a Rider in the Seat

(The same pushing process applies to a Standard Model with a Rider in the Seat, However, we do not have a video showing it.)

If you require further assistance, please Contact Us.

Yes!  You can roll any EZ Lite Cruiser model when it is folded. 

We created helpful videos showing the process of rolling the EZ Lite Cruiser when it is folded:

Click Here to See How to Roll the Standard Model on its Rear Wheels, When Folded

Click Here to See How to Roll the Deluxe Models on the Anti-Tilt Wheels, When Folded

If you require further assistance, please Contact Us.

Yes!  All of the Deluxe Models have a patented 5 point adjustable recline setting.  No other light weight fold-able power wheelchair on the market offers this feature.  Click Here to See What the Recline Angles Look Like.

We created helpful videos showing the process of Adjusting the Recline Setting of the Deluxe Models:

Click Here to See How to Recline the Deluxe Models without a Rider in the Seat

Click Here to See How to Recline the Deluxe Models with a Rider in the Seat

If you require further assistance, please Contact Us.

Yes!  The Arm Rests on all of our models raise up to clear the side area for entry to / exit from the side.

We created helpful videos showing the process of Raising the Arm Rests:

Click Here to See How to Raise the Arm Rests on the Standard Model

Click Here to See How to Raise the Arm Rests on the Deluxe Models

If you require further assistance, please Contact Us.

Yes!  The battery level indicator is on the right side of the joystick panel, with the multicolored lights.  You will see 3 green, 3 yellow and 1 red light when all are illuminated. 

Please note the battery level indicator is not a linear scale in the colors — 

The top green light represents 60% of the remaining charge.

The second green represents 20% of the remaining charge.  

The third green represents 12.5% of the remaining charge.  

In total, 92.5% of the charge is represented with the green lights.  

When all of the green are off, and just the yellow are showing, that is a critical battery level: the chair could power off at moments notice, as you are very low on stored charge, and a sudden increase in speed, a bump in the road, or anything that draws a little more voltage from the battery could cause the voltage level to drop and not have enough power to keep the computer (CPU) powered on.

We recommend you always try to charge the battery more frequently to prevent unexpected power loss, and always remember that after the top green light turns off, you've gone through more than half the battery stored charge.

We created helpful videos showing the process of Entering & Exiting the seating area:

Click Here to See How to Enter & Exit the Seating Area from the Side on an EZ Lite Cruiser Standard Model (2nd Generation - Current Models)

Click Here to See How to Enter the Seating Area from the Side on a Standard Model (1st Generation - Older Models)

Click Here to See How to Exit the Seating Area from the Side on a Standard Model (1st Generation - Older Models)

Click Here to See How to Enter & Exit the Seating Area from the Side on the Deluxe Models

If you require further assistance, please Contact Us.

Yes!  The height / position of the Arm Rests is only adjustable on the current production (2017 and newer) Deluxe Models.

We created a helpful video showing the process of Adjusting the Height of the Arm Rests:

Click Here to See How to Adjust the Height of the Arm Rests on the Deluxe Models (2017 and newer)

If you are unsure whether your model has the ability to Adjust the Height of the Arm Rests, or if you require help, please Contact Us.

We've made helpful videos showing how to install the Basic Seat Belt that is included with each EZ Lite Cruiser Model:

Click Here to See How to Install the Basic Seat Belt on the Standard Model

Click Here to See How to Install the Basic Seat Belt on the Deluxe Models *** Note: This is the Full Setup Video for the Deluxe Models, and you can skip to the near end of the video to see how to attach the Basic Seat Belt. 

The EZ Lite Cruiser is made to safely handle a threshold of 1.25 inches in height.  Anything beyond that, while it may be possible, is not recommended and is not safe.  Please take thresholds of no more than 1.25 inches in height, and take them with care.

If you're experiencing any trouble taking a threshold, ask your self these questions: 

1 - How tall is the threshold?  If it is above 1.25 inches, it is not recommended.  Anything 1.25 inches and less, you simply just need to get the EZ Lite Cruiser up to an  adequate speed to overcome the threshold.  You may not be able to go over taller thresholds from standing.  It is best to get some speed first.

2 - What speed level are you driving it at?  Keep in mind, the lower the speed you're driving at, the less power the rear wheels are getting.  So if you're at a level "1" speed setting, try it at a level "2" or "3".  

3 - Are you getting enough momentum?  In physics, momentum is mass times velocity.  The higher your (weight) mass and the heigher the speed, the more momentum you have.  Obviously, you can not change your mass (easily.)  So change your speed to help gain more momentum to cross over the threshold.  If you're trying to go at it from a stopped position, relatively close to the threshold, you may not have enough momentum and speed to get over it.  Try getting up to a good speed to go over it, and with enough momentum and adequate power going to the rear wheels, you should get over the threshold just fine.

We urge you to be safe when trying to cross thresholds and never drive over any threshold that is greater than 1.25 inches in height, as that will not be safe.  Please always exercise the utmost caution.  This is a serious warning! Thank you & happy driving!

*** Please also note: if you have thresholds in your home that are beyond this height, we recommend making your home as wheelchair accessible as possible.  You can install transition strips, or threshold cover strips.  This will allow you to take thresholds with ease and the safety, as you will not face abrupt bumps when going over the thresholds.  The more bumpy your ride, the more wear you are putting on the front wheel bearings of your EZ Lite Cruiser.  This will wear out the bearings in the front wheels quicker, and require you to replace them more often.  If you make your home more wheelchair accessible, you will enjoy driving your EZ Lite Cruiser more and more.

Sure!  If you have a set of stairs, or a larger than normal threshold, you can use our Incline Ability Chart to determine what length ramp you will need, to get up a certain height (rise) at a safe slope.

Click Here to View the Incline Ability Chart.

No, sorry.  Currently, our products are not 'readily' compatible for use with an EZ LOCK system (http://www.ezlock.net)

There is a bracket which would need to be mounted to the (any) chair that has a bolt facing downard attached to it, and the bolt slides under  the EZ LOCK panel to keep the chair secure.

At this time, we do not offer such a bracket, nor is there a place on the under side of the EZ Lite Cruiser frames where such a bracket can be attached.

You may be able reach out to an EZ LOCK dealer (http://www.ezlock.net/dealers.php) in your area to see if they can create a custom bracket for your EZ Lite Cruiser to make it work with the EZ LOCK system.

Not exactly!  In order to be considered 'waterproof', the electronics need to be tested under controlled laboratory conditions and obtain a rating of IP67 under IEC standard 60529.  

The EZ Lite Cruiser electronics are rated to IPX4, meaning they are protected against water spilled at them from all directions, however, limited ingress is permitted.  Prolonged usage in any precipitation will eventually cause water to seep into the electrical system and cause a short circuit.  

If a product is claiming their product is waterproof, ask for proof, specifically the IEC 60529 testing report.  If there is no report furnished to back up the claim, in all likelihood, it is not true.  Seeing a device used in rain is essentially indicating it is rated IPX4 and can withstand water spilled at it from all directions, it does not mean it is waterproof.  Some use the term "weatherproof", which again, indicates ambiguously that at best, it is rated IPX4.

So... Is the EZ Lite Cruiser "weatherproof"?  Yes. 

We do also offer two types of protection to help use the EZ Lite Cruiser in any sort of precipitation --  

1.  One product is a See Through Cover for the Joystick.  This product will protect the most sensitive and exposed electronic component of the EZ Lite Cruiser.

Click Here to view the See Through Joystick Cover accessory.

2.  The other product is a Poncho, which will protect you the rider, the upholstery (cushions/covers),  the CPU (on-board computer), and the battery/batteries in the undercarriage from getting soaked.  

Click Here to view the Poncho accessory.

Wet and soggy cushions are not fun to sit on. ;) 

Please note, however, even with these protections, and prolonged usage, there is always still a possibility that water can get into the electrical system and cause a short circuit.  Use it in the rain at your own risk. 

Yes, You can use the EZ Lite Cruiser in the rain!

The EZ Lite Cruiser electronics are rated to IPX4, meaning they are protected against water spilled at them from all directions, for a limited time.  

Do note that prolonged usage in any, and especially heavy, precipitation may eventually cause water to seep into the electrical system and cause a short circuit.  

We do offer two types of protection to help use the EZ Lite Cruiser in any sort of precipitation --  

1.  One product is a See Through Cover for the Joystick.  This product will protect the most sensitive and exposed electronic component of the EZ Lite Cruiser.

Click Here to view the See Through Joystick Cover accessory.

2.  The other product is a Poncho, which will protect you the rider, the upholstery (cushions/covers),  the CPU (on-board computer), and the battery/batteries in the undercarriage from getting soaked.  

Click Here to view the Poncho accessory.

Wet and soggy cushions are not fun to sit on. ;) 

No, sorry.  It would not be safe.  The device is lightweight and due to that fact, it does not have the same level of traction that heavier power chairs and scooters are afforded, due to their weight.  Under no circumstances should you use the EZ Lite Cruiser in the snow.

The recommended operating temperatures for the Battery is:

0 degrees to 90 degrees Fahrenheit (-17 degrees to 32 degrees Celsius)

Do Not Store the Battery in Direct Sunlight!  Storing the Battery in the trunk of a car is fine, even on a relatively hot day. 

The recommended operating temperatures for the On-Board Electronics and Motors is:

-49 degrees to 150 degrees Fahrenheit (-45 degrees to 65 degrees Celsius)

Sure, we can recommend services such as Handy.com which offers on-demand helpers, such as a handy man, that can assist with unboxing and setup of your EZ Lite Cruiser.

Simply visit: https://www.handy.com/services/other-handyman-service

Provide your information, as well as some details about the job, and they can find a handyman in your area to perform the work, if one is available.

Yes!  Every model* comes with a Joystick that is easy to disconnect.  Here's a video that shows how to quickly disconnect and reconnect the Joystick:

Click Here to Watch How to Disconnect and Reconnect the Joystick with the Quick Disconnect Connector Feature

* This feature is only available on newer models, produced after Early-to-Mid 2016.  Older production models may not have this feature, but can be upgraded to this feature.  If you have a fixed Joystick cable, but want to update yours to the newer Quick Disconnect Connector Feature, please Contact Us.

The EZ Lite Cruiser models have not been tested to WC-19 or ISO 7176-19 compliance.

We created a helpful video for connecting (plugging in) the battery:

Click Here to Watch It

If you require further assistance, please Contact Us.

The time needed to recharge your battery ultimately depends on your battery size, the charger you are using, and how much charge is still remaining in your battery.

Assuming the battery is EMPTY, you can expect: 

10 Ah Battery

 - With REGULAR Charger (24V 2A) = 5 hours

 - With SPEEDY Charger (24V 5A) = 2 hours

 - With CAR Charger (24V 1A) = 10 hours

15 Ah Battery

 - With REGULAR Charger (24V 2A) = 7.5 hours

 - With SPEEDY Charger (24V 5A) = 3 hours

 - With CAR Charger (24V 1A) = 15 hours

Please note, the different chargers have differing lights to indicate what is happening -- whether a battery is charging or charging has stopped / battery has been disconnected.  The speedy charger has a second light to let you know it is on, and one light to indicate what it is doing.  The regular charger has just one light to indicate both things (that it is on, and/or whether it is charging the battery.) 

In either case, 

A Red LED light on (at least one of the lights on) the charger indicates that it is charging.

A Green LED light on (at least one of the lights on) the charger indicates that it is done (or not) charging, or the battery is not connected. 

If you are charging the battery and notice that the LED light on the charger changes from Red (charging) to Green (not charging), please Do Not disconnect the charger yet.  Leave the charger plugged in.  You may notice the light change back to Green momentarily.  What is happening is that each of the cells in the Lithium Battery are being charged individually, and a BMS (Battery Management System) within the battery is controlling the charging.  It will cycle through all of the cells continually until it is fully charged.  When the battery is fully charged, you will notice the LED light on the charger remains Green for an extended period of time.

We recommend charging your battery each night for the full time it is not in use.  It is safe to leave the charger plugged in even after the battery has finished charging.  The Battery Management System will prevent any overcharging from happening, and will turn off the flow of current to the battery cells once a full charge is indicated. 

You can charge the battery any time, no matter how much charge is remaining in the battery.

We created helpful videos showing the process of Charging a Battery On-Board:

Click Here to See How to Charge the 10 Ah Battery On-Board

Click Here to See How to Charge the 15 Ah Battery On-Board

A Standard Model is used in this example, but the same principle applies to the Deluxe Models.

If you require further assistance, please Contact Us.

With the basic method of charging, while the battery is connected to the power input of the EZ Lite Cruiser, you can connect the charger (Regular or Speedy) into the "front" of the joystick.  This method is called On-Board Charging.

When charging by this method, please make sure to POWER OFF the EZ Lite Cruiser when charging the battery. 

If you attempt to charge the battery with the power on, it will not charge the battery.  When the chair is powered on, the fault indicator on your joystick will indicate that the charger is plugged in and you will not be able to drive the chair.  It will also not be charging the battery in this state.  You MUST ensure that the joystick is powered off for charging.

As an alternative way to charge the battery, you can also plug the round plug of the charger into the round plug on the battery.  This is called Off-Board Charging.  Doing this, you are bypassing the chairs electrical system, and simply connecting the charger right to the battery. 

Yes!  You can use the EZ Lite Cruiser overseas.  We supply the Charger for your EZ Lite Cruiser with a North American style wall socket connector.  The charger on the EZ Lite Cruiser operates between AC 100-240 V, 50-60 Hz.  Most of the world operates within this range.

Click Here for a Guide to Wall Outlet Plugs and Voltages Across the World

Depending on the country you are in, you may need a socket adapter, such as our EZ International Travel Adapter to change the socket plug so they fit properly into the wall outlet of the country you're in.  In certain countries, you may want to use a Surge Protector/Power Strip to prevent a voltage spike outside of the acceptable level for the Charger.

You may already own the Plug Adapter if you use other appliances made for North American wall outlets in other countries.  They come in different shapes and sizes, but accomplish the same goal of changing the wall outlet plug of the Charger.

It's recommended that the charger is already plugged in to the wall first, and then to the battery (for off-board charging) or the joystick (for on-board charging.)

Chemistry: LiFePO4 

Nominal Capacity: 10 Ah or 15 Ah

Nominal Voltage: 3.2V

Max Charge Current: 2C (20A)

Max Charge Voltage: 3.65V +/- 0.05V

Max Discharge Current: 5C

Max Discharge Current: 10C

End-off Discharge Voltage: 2.0V

We created helpful videos showing the process of Inserting the 10 Ah Battery Into the Carrying Case:

Click Here to Watch How to Insert the 10 Ah Battery Into the Carrying Case

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Inserting the 15 Ah Battery Into the Carrying Case:

Click Here to Watch How to Insert the 15 Ah Battery Into the Carrying Case

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging a 10 Ah Battery Off-Board with a Regular Charger:

Click Here to Watch How to Charge a 10 Ah Battery Off-Board with a Regular Charger

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging a 15 Ah Battery Off-Board with a Regular Charger:

Click Here to Watch How to Charge a 15 Ah Battery Off-Board with a Regular Charger

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging a 10 Ah Battery Off-Board with a Speedy Charger:

Click Here to Watch How to Charge a 10 Ah Battery Off-Board with a Speedy Charger

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging a 15 Ah Battery Off-Board with a Speedy Charger:

Click Here to Watch How to Charge a 15 Ah Battery Off-Board with a Speedy Charger

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging Two 10 Ah Batteries Off-Board with Regular Chargers:

Click Here to Watch How to Charge Two 10 Ah Batteries Off-Board with Regular Chargers

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging Two 15 Ah Batteries Off-Board with Regular Chargers:

Click Here to Watch How to Charge Two 15 Ah Batteries Off-Board with Regular Chargers

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging Two 10 Ah Batteries Off-Board with Speedy Chargers:

Click Here to Watch How to Charge Two 10 Ah Batteries Off-Board with Speedy Chargers

If you require further assistance, please Contact Us.

We created helpful videos showing the process of Charging Two 15 Ah Batteries Off-Board with Speedy Chargers:

Click Here to Watch How to Charge Two 15 Ah Batteries Off-Board with Speedy Chargers

If you require further assistance, please Contact Us.

Yes!  The chargers are interchangeable, along with the batteries.  You can charge:

One 10 Ah Battery with a Regular Charger, and One 10 Ah Battery with a Speedy Charger

One 15 Ah Battery with a Regular Charger, and One 15 Ah Battery with a Speedy Charger

One 10 Ah Battery with a Regular Charger, and One 15 Ah Battery with a Regular Charger

One 10 Ah Battery with a Speedy Charger, and One 15 Ah Battery with a Regular Charger

One 10 Ah Battery with a Regular Charger, and One 15 Ah Battery with a Speedy Charger

.... any combination is absolutely fine and safe to do!  It's your choice.  Follow the instructions in our other frequently asked questions and you can mix and match batteries and chargers as you see fit. 

No!  You can ONLY connect batteries of the SAME capacity together, with the Dual Battery Connector.

You can connect:

Two 10 Ah Batteries together with the Dual Battery Connector

Two 15 Ah Batteries together with the Dual Battery Connector

You CAN NOT connect:

One 10 Ah Battery and a 15 Ah Battery together with the Dual Battery Connector

No!  The Dual Battery Connector only allows you to double the stored capacity of your batteries and draw power from two batteries at the same time. 

You CAN NOT charge two batteries together at the same time with the Dual Battery Connector.  

For example, if you have Two 10 Ah or Two 15 Ah Batteries connected to your EZ Lite Cruiser using the Dual Battery Connector -- you must charge EACH battery individually, either:

a)  [With Two Batteries of Any Type, But Only One Charger of Any Type]:  One battery at a time, with the battery connected to the EZ Lite Cruiser ("On-Board") using the charger connected to the Joystick; 

b)  [With Two Batteries of Any Type, But Only One Charger of Any Type]: One battery connected directly to one charger ("Off-Board");  

c)  [With Two Batteries of Any Type, And Two Chargers of Any Type]:  Both batteries at once, with each battery connected directly to one charger ("Off-Board") 

It depends on the model.  For a quick reference, and with some example videos, you can store:

One 10 Ah battery on EVERY MODEL.

Two 10 Ah batteries on EVERY MODEL.

One 15 Ah battery on EVERY MODEL.

Two 15 Ah batteries on the Deluxe Regular and Deluxe Wide Models, or Standard Model, however it is a tight fit.  Click Here to See How to Store TWO 15 Ah Batteries in a Deluxe Regular Model (as an example.)

Two 15 Ah batteries CAN NOT be stored on the Deluxe Slim Models.

One 15 Ah battery on the Deluxe Slim Model.  Click Here to See How to Store ONE 15 Ah Battery in a Deluxe Slim Model.

One 15 Ah and One 10 Ah battery on EVERY MODEL.  Click Here to See How to Store TWO 10 Ah Batteries in a Deluxe Slim Model (as an example.)

*** Note: 10 Ah and 15 Ah batteries CAN NOT be combined using the Dual Battery Connector cable.

Yes!  We have the following documents available for our customers:

• UN 38.3 Test Report
• Material Safety Data Sheet
• Air Cargo Safe Transport Certificate
• Sea Cargo Safe Transport Certificate
• Rail (Train) Cargo Safe Transport Certificate
• Road Cargo Safe Transport Certificate

Please Contact Us and let us know which documentation you require.  

Note: these documents are only available to customers and registered owners of one of our models. 

With your purchase of an EZ Lite Cruiser personal mobility aid, you will receive everything you need to use the device: 

Joystick, Battery (your choice of 10 Ah or 15 Ah size), Wall Charger, Toolkit, Basic Seat Belt, User Manual

Yes, we accept all major credit cards, including Visa, Mastercard, American Express & Discover.  We also accept International credit card for our International customers.

Sorry to hear you are having difficulty completing your purchase.  Even though you may have sufficient funds available on your Credit Card or in your bank account (in the case of a Debit Card), occasionally, a bank may decline a charge because of the high value or amount that is being attempted. 

If you're sure you have sufficient funds and have entered in all of your information correct but are still having trouble, please contact your bank and discuss the matter with them.  They will unblock your account on their end so you can finish placing your order.

Once you've resolved the issue with your credit card company, you can visit our website anytime, and your Shopping Cart contents will still be there when you return.  You may also call us to complete your order by phone.

Yes!  To order by Mail, simply Click Here to Download an Order Form, print it, fill out your order and payment information, and Mail it to:

EZ Lite Cruiser9225 Alabama AveUnit CChatsworth, CA 91311

You can make payment by Personal Check, Cashiers Check, Money Order or Credit Card.  

If ordering any of our personal mobility aids, shipping is Free within the United States and Canada.  For International Orders, please add $499.95 USD for shipping.  

If order just parts or accessories, please Contact Us for the appropriate shipping rate.  Your order will not be fulfilled if payment for shipping & handling is not added.

Please also be sure to add any applicable sales tax to your payment amount.  Please see the Frequently Asked Question article titled "Will I need to pay Tax on my purchase of an EZ Lite Cruiser?" for current sales tax rates.

We will contact you once we've received your order and will begin processing it immediately.

Yes!  To order by Fax, simply Click Here to Download an Order Form, print it, fill out your order and payment information, and Fax it to 1-(888)-544-6054.  For International Faxes, please dial +1.3102954422

You can make payment by Personal Check, Cashiers Check, Money Order or Credit Card.  

If ordering any of our personal mobility aids, shipping is Free within the United States and Canada.  For International Orders, please add $499.95 USD for shipping.  

If order just parts or accessories, please Contact Us for the appropriate shipping rate.  Your order will not be fulfilled if payment for shipping & handling is not added.

We will contact you once we've received your order and will begin processing it immediately.

Yes!  We accept payment by Personal Check or Cashiers Check.  To order by Mail, simply Click Here to Download an Order Form, print it, fill out your order and payment information, and Mail it to:

EZ Lite Cruiser
9225 Alabama Ave
Unit C
Chatsworth, CA 91311

You can make payment by Personal Check, Cashiers Check, Money Order or Credit Card.  

If ordering any of our personal mobility aids, shipping is Free within the United States and Canada.  For International Orders, please add $499.95 USD for shipping.  

If order just parts or accessories, please Contact Us for the appropriate shipping rate.  Your order will not be fulfilled if payment for shipping & handling is not added.

We will contact you once we've received your order and will begin processing it immediately.

Yes!  We can process a payment directly from your personal checking or savings account.  

Please have your order information ready (what you would like to order) and have your Bank's Routing number and your Bank Account number ready.  

Please note, electronic checks by phone can take between 4-5 business days to clear, and will need to clear before we can ship your order.

When you are ready to place the order, please Contact Us and give us a call at 888-544-6054, between 9 AM and 5 PM Pacific Time.

No!  Because the EZ Lite Cruiser is an FDA cleared medical device, sales tax will not be charged on your purchase. 

Our prices are generally all listed in US Dollars (USD $), as we are a US Based business.  However, our website visitors from Canada may see the prices in Canadian Dollars (noted with CAD $). 

Yes!  You can get Financing through ShopPay and split your payments into 4 or 12 convenient payments.

Simply select the product(s) you're interested in, adding them to your shopping cart, and when you go to Checkout, select ShopPay as your form of payment.  Then follow the steps to select the financing option that is right for your budget. 

Please read about cancellations, refunds and returns in our posted returns policy:

https://www.ezlitecruiser.com/pages/returns

Summary of each:

1 - Cancellations - if you place an order, and cancel before it ships, we will charge you a 3% fee for credit card processing costs which we cannot recoup. 

2 - Refunds - if you are due a refund, it will be processed to the original payment method used to placing your order.  For example, if you order by card, it will be refunded to the card used to make the payment.  If you order by Paypal, it will be refunded through Paypal, etc. 

3 - Returns - items can be returned up to 60 days.  Depending on what you order, how long you keep it, and how you use it will determine whether you are responsible for return shipping costs, a restocking fee, or whether or not it is returnable at all.  

Please read about cancellations, refunds and returns in our posted returns policy:

https://www.ezlitecruiser.com/pages/returns

Yes!  Additional items such as extra/spare batteries and chargers, along with accessories can also be purchased:

You can Click Here to See a List of Parts for the EZ Lite Cruiser.  

Please note, when browsing our parts, certain items are listed together.  For example, if you need parts for your Joystick, they are all listed on the Joystick part page.  Or if you need parts for your Arm Rest, they are all listed on the Arm Rest part page.

Having trouble identifying a part for your EZ Lite Cruiser?

Click Here for a Parts Diagram of the EZ Lite Cruiser Deluxe Models

Click Here for a Parts Diagram of the EZ Lite Cruiser Standard Model

If you don't see a part that you need listed, simply Contact Us and we will source the part for you.

Our Parts and Accessories are only sold to customers who own our EZ Lite Cruiser personal mobility aids.  They may or may not work on your other power chair, but regardless, we can not sell them to you unless you own one of our mobility aids.  

At the time of ordering, if our system does not match your information to an EZ Lite Cruiser we sold you, then you will be required to verify ownership of an EZ Lite Cruiser when buying parts and accessories.  The order will not ship unless you've verified your ownership, when asked.

On the purchase of any EZ Lite Cruiser personal mobility aid: 

Shipping to Anywhere In the United States (including Hawaii, Alaska) is FREE.  For shipping purposes, logistics companies consider Puerto Rico, Guam and other US Minor Outlying Islands as an international shipping destination, so International Shipping costs (detailed below) would be charged.

Shipping to Anywhere In Canada is $499.95.  Please note you will be required to pay a customs brokerage fee for importing the goods.  This fee is not included in your purchase price and will be paid directly to the shipping company we use, prior to delivery.  Please see the Frequently Asked Question:  "Will I need to pay Customs Duties or Import Tax (VAT) or Customs Brokerage fees on my purchase with International Delivery?"

Shipping to Many Countries Around the World is a flat rate of $699.95 USD.  Please Click Here to See If We Ship to Your Country.

When shipping internationally, please note you will also be required to pay local customs fees directly to the shipping company we use, prior to delivery.  Please see the Frequently Asked Question:  "Will I need to pay Customs Duties or Import Tax (VAT) or Customs Brokerage fees on my purchase with International Delivery?"

On the purchase of any EZ Lite Cruiser accessories or parts: 

Shipping will be calculated automatically at checkout (online) or over the phone.  Expedited shipping options are only available for pre-owned (used models) and parts or accessories ordered by phone.

Typically, your will ship with 1 business days from when you place your order for processing, preparation and fulfillment of the order.

For customers in the United States:

It can take 1-5 business days for your order to arrive once it is shipped, depending on your location.  All items ship from the Los Angeles area.  East coast shipments take 4-5 days in transit.  Midwest and southern US shipments take 3-4 days. West coast shipments take 1-2 business days.  Pacific Northwest take 2-3 business days. 

So the total time for United States customers could be between 3-7 business days from the day you place your order.  Saturday & Sunday do not count as business days.

For International customers outside of the United States: 

It can take between 7-10 business days to arrive, from the date your order is shipped, depending on location and customs/importation delays, and other factors. 

Due to the popularity of the EZ Lite Cruiser personal mobility aids, and production lead times, the time it takes for delivery of new inventory, there may be unforeseen delays in shipping your order, but this is not typical.  We aim to process & fulfill your order as quickly as possible, so you may receive your shipping information sooner than noted above.

Expedited shipping options are available at an additional cost.  Please call or text us for a quote on expedited shipping.

The box sizes that fit the actual chairs are as follows:

Standard Model
Gross weight: 57.3 Pounds (26.0 kg)
Box dimensions: 25.2 x 13.4 x 29.5 inches (64 x 34 x 75 cm)

DX8 Model (SX8/WX8 Model vary slightly)
Gross weight: 62.8 Pounds (28.5 kg)
Box dimensions: 26.4 x 15.4 x 33 inches (67 x 39 x 84 cm)

DX10 Model (SX10/WX10 Model vary slightly) 
Gross weight: 66.1 Pounds (30.0 kg)
Box dimensions: 27.2 x 15.4 x 35 inches (69 x 39 x 89 cm)

DX12 Model (SX12/WX12 Model vary slightly)
Gross weight: 68.3 Pounds (31.0 kg)
Box dimensions: 27.2 x 15.4 x 35 inches (69 x 39 x 89 cm)

The box sizes that your Battery and Charger arrive in will vary, depending on the size of the battery you select, and any other accessories that may ship with them.  Common box sizes can range from 12 x 9 x 6 inches (30.5 x 22.9 x 15.25 cm), to anywhere between 14 x 14 x 14 inches (35 x 35 x 35 cm) all the way up to 16 x 10 x 12 inches (40.6 x 25.4 x 30.5 cm.)

Also, if you order any LONG shaped items, such as the EZ Grabz-All Reaching Tool accessory, they may ship seperately in its own box fitted specifically for that product.

If you are ordering the EZ Lite Cruiser to any country outside of the United States, and depending on the country where the order is being shipped, you may need to pay Customs Duties, VAT, or other local taxes on your importation of this product. 

You will be responsible for paying these taxes and they may need to be pre-paid to the shipping company handling the delivery before the package is released to you.

Please let us know within 48 hours from taking delivery of your order, if there is anything missing or damaged in your order, so we can investigate and if necessary offer a replacement.  We may ask you to search the packaging that your order arrived in to double check.  Your order may arrive with a lot of items, and sometimes things get misplaced!

Any damage that is reported after 48 hours is deemed to have been caused during usage and it will be the users responsibility.  The warranty does not cover any damage caused by the user, it only covers parts that fail under normal usage.

If any item is returned damaged, it will be deducted from any refund due. 

We CAN ship our products to the following countries:

Australia, Austria

Belgium

Canada, China, Czech Republic

Denmark

Finland, France

Germany, Greece

Hong Kong

Iceland, Ireland, Israel, Italy

Japan

Malaysia, Mexico

Netherlands, New Caledonia, New Zealand, Norway

Poland, Portugal

South Korea, Spain, Sweden, Switzerland

United Kingdom, United States of America, United States Minor Outlying Islands

Vietnam, Virgin Islands, British

We CANNOT ship our products to the following countries:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cuba, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hungary, India, Indonesia, Iran, Iraq, Isle Of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kyrgyzstan, Latvia, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

We created helpful videos showing the process of Unboxing an EZ Lite Cruiser:

Click Here to See How to Unbox the Standard Model

Click Here to See How to Unbox the Deluxe Models

If you require further assistance, please Contact Us.

Medicare only covers DME if you get it from a supplier enrolled in Medicare.  Unfortunately, at this time we are not enrolled in Medicare's Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program, and we do not bill any health insurance plans directly. 

If you’re in a Medicare Advantage Plan (commonly referred to as a Supplemental Plan) and you need DME, call your Medicare Advantage Plan’s primary care provider to find out if your plan will provide the DME. If your Medicare Advantage Plan won’t cover a DME item or service that you believe you need, you can appeal your Medicare Advantage Plan’s denial of coverage and get an independent review of your request for coverage. You can also find a description of your Medicare Advantage Plan cost-sharing obligation for all Medicare covered services, including supplemental benefits offered by your Medicare Advantage Plan, in its “Evidence of Coverage” document. 

Call the phone number on your Medicare Advantage Plan card and ask about DME coverage options. They can tell you how to potentially get care under a new Medicare Advantage Plan. 

If you are attempting to get coverage through a supplemental health care plan, please see our FAQ on Reimbursement through a Health Insurance Plan.

You may be able to have your health plan provider reimburse you the cost of purchasing our products.  We do not bill any health insurance plans directly.

If you need DME in your home, your doctor or treating provider (like a nurse practitioner, physician assistant, or clinical nurse specialist) must prescribe the type of equipment you need by filling out an order. For some equipment, your insurance plan may also require your doctor to provide additional information documenting your medical need for the equipment.

You should always first check with your specific plan benefits.  Call your health plan provider member services or check using their website or mobile app, if applicable.  We recommend calling to inquire for a definitive answer, and to determine whether a prior authorization is required, and how to best  submit the necessary documentation to your health care plan (i.e. their e-mail address, fax or mailing address for where you'll send your documents.)  

For your reference, to have on hand when communicating with your health plan provider, here are the HCPCS Code for our products: 

EZ Lite Cruiser (any model) - K0012 - "Lightweight portable motorized/power wheelchair"

15 Ah Battery - E2397 - "Pwc acc, lith-based battery"

10 Ah Battery - E2397 - "Pwc acc, lith-based battery"

Regular Charger - E2366 - "Battery charger, single mode"

Speedy Charger - E2366 - "Battery charger, single mode"

Premium or Basic Headrest - E0955 - "Cushioned headrest"

Adjustable Leg Rests - E0990 - "Wheelchair elevating leg res"

Cane Holder - E2207 - "accessory, crutch and cane holder"

Clamp - E2207 - "accessory, crutch and cane holder"

Oxygen Tank Bag - E2208 - "Cylinder tank carrier"

When you confirm with your healh plan provider that they will reimburse (all or part of) your purchase, and you have your doctors or treating providers documents, you can proceed to make your purchase.  

Once you've made your purchase, Submit a Request to receive a Medical Reimbursement Invoice, which will have the applicable HCPCS codes listed for your purchase. 

Finally, bundle your Invoice along with the treating provider documentation, prior authorization and any other pertinent information, submit them to your health insurance plan via e-mail, fax or postal mail, as instructed by your health insurance plan.  

Yes!  You will need to check the EZ Lite Cruiser in when boarding, to store it in the airplanes baggage compartment. You will NOT be able to check it in with the Lithium Ion battery connected. You must disconnect the battery, store it in the black travel pouch that comes with your EZ Lite Cruiser, and bring it with you in your Carry On bag. 

The restrictions for lithium ion batteries on an airplane can be found at: https://www.faa.gov/hazmat/packsafe/more_info/?hazmat=36

The EZ Lite Cruiser 10 Ah Battery is 240 Watt Hours, and contains 19.2 grams of ELC (Effective Lithium Content) and meets the regulations set forth by the FAA.

Please do note some airlines require that the connectors on both the chair and the battery are taped with electrical tape to ensure the battery terminals are protected from short circuits.

If you have questions about a SPECIFIC AIRLINE, Please browse our list of airlines, or type the name of the airline in the search function at the top of this page.  If you don't see your airline listed, please Contact Us and we'll be glad to help find the policy for the airline.

1 - With the Deluxe Models, Remove the anti-tipping wheels and plastic extending tube/sleeve of the kickstand, prior to giving the chair to the baggage handlers (right at the gate) and store them in the zippered pouch under the seat.  With a Standard Model, this does not apply.

2 - Remove the joystick, and, if you have a Deluxe Model, wrap it in bubble wrap and tuck it away between the seat cushion and back support cushion, or take it with you on-board.  If you have a Standard Model, wrap it in bubble wrap and store it in the zippered pouch under the seat, or again, take it with you on-board.

3 - If you have a Deluxe Model, use the bungie cord that came with the chair to secure it tightly together so it doesn't unfold when the baggage handler takes it away.  With a Standard Model, this does not apply.

4 - You may choose to use the Travel Bag if you have it.  Wrap the chair up at the gate in your Travel Bag.  If you do not have one, you can also use some bungee cords or straps around vertically and horizontally to keep the chair together tightly and prevent it from unfolding.

5 - When you retrieve the chair at your destination, have an airline representative there with you as you examine the chair for any damage. If there is any damage, make sure to file a claim right away and tell them anything that is wrong. They will take care of any issues that may arise, replacing parts as needed and hiring a technician to do the work to repair it.  

6 - You will also have to unplug and remove the battery from the chair and take that on board with you in your carry on.

Yes!  For more information on traveling with your EZ Lite Cruiser on Aer Lingus, please refer to their website at:

https://www.aerlingus.com/travel-information/baggage-information/restricted-items/

Look Under: "Advance Notification" 

"Restricted Items Requiring Advance Notification to Aer Lingus (48 hours)"

"Battery powered mobility aids: ….lithium ion batteries (collapsible)" 

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on AirAsia, please refer to their website at:

https://support.airasia.com/s/article/How-will-my-wheelchair-mobility-device-be-transported?language=en_GB

Look Under: "Battery-powered wheelchairs/mobility devices (lithium-ion batteries): " and "How should my batteries be prepared for the flight?"  

"The power rating of the lithium-ion battery must not exceed 300Wh" and "A maximum of one spare lithium battery not exceeding 300Wh"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Air Canada, please refer to their website at:

https://www.aircanada.com/us/en/aco/home/plan/medical-mobility/battery-powered-mobility-aids.html

Look Under: "Electric Wheelchair/Scooter Information Form"

Complete and print two copies of the online Powered Mobility Aid Information Form -- Use the link provided.

Also Look Under: "Batteries"  

"We must inspect the battery label to verify if it is spillable or non-spillable."

Do Not Look at Portable Medical Device Restrictions which state lithium batteries can only be 160 Watt Hours.  There is an EXCEPTION for Powered Wheelchairs, so long as the battery is non-spillable.  

EZ Lite Cruiser Batteries Are Dry Cell Lithium Batteries!

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Air China, please refer to their website at:

http://www.airchina.com.cn/en/info/travel-prep/special-traveler/more05.shtml

Look Under "Upper limits on the capacity of the lithium batteries that power electric wheelchairs" 

"If the electric-driven wheelchair is powered by one lithium battery, the capacity of the battery cannot exceed 300Wh." and "At the same time, the passenger can also carry one standby lithium battery whose capacity does not exceed 300Wh"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Air France KLM, please refer to their website at:

https://www.airfrance.us/US/en/common/guidevoyageur/assistance/pmr_handicap_moteur.htm

Look Under: "YOUR WHEELCHAIR OR PERSONAL MOBILITY DEVICE"

Select "electric" for "Your Wheelchair is" 

Select "with invertble batteries" for "Transport conditions for wheelchairs"

"The battery may remain attached to the wheelchair or mobility device if it is well affixed., The terminals need not be disconnected if they are already inside of a cell case or isolated (to avoid any short circuits)., The motor is disengaged."

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Air New Zealand Group, please refer to their website at:

https://www.airnewzealand.com/special-assistance-wheelchair-services

Look Under: "Wheelchairs and Mobility Aids with Lithium or Lithium-Ion batteries" 

"The battery must not exceed 300Wh." and "Spare batteries must be carried in the aircraft cabin. A maximum of one spare battery (maximum 300Wh)"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Alaska Airlines, please refer to their website at:

https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-wheelchair

Look Under: "More about bringing your own wheelchair"

"If your device uses a lithium ion battery, the battery will be removed and packaged in a protective covering and stowed in the cabin during travel. The battery cannot exceed 25 grams (300 watt hours)."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Alitalia, please refer to their website at:

https://www.alitalia.com/en_us/fly-alitalia/organize-your-trip/special-assistance.html

Look Under: "Wheelchairs, Other Mobility Aids and Assistive Devices"

"Alitalia will transport wheelchairs, other mobility aids or other assistive devices free of charge and, when such items may be stored in dedicated passenger cabin stowage space or designated priority areas in overhead compartments or under seats consistent with applicable government safety, security and hazardous materials requirements, they may be brought into the aircraft cabin."  

https://www.alitalia.com/content/dam/alitalia/files/EN/assistenze-speciali-correct.pdf

Look Under: "Lithium-ion battery powered mobility devices:"

"Alitalia allows a lithium ion battery of 300 Wh installed in the device and a maximum of one spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh carried in the passenger cabin only. "

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on American Airlines, please refer to their website at:

https://www.aa.com/i18n/travel-info/baggage/restricted-items.jsp#batteries

Look Under: "Batteries" 

"Lithium ion battery acceptance by Watt-hour (Wh):  160 - 300 Wh - Contact Special Assistance"

Notify American Airlines of the size of the battery.  We've been pre-approved by American Airlines, just mention that you own an EZ Lite Cruiser portable mobility aid with a 240 Watt Hour battery.  Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on ANA - All Nippon Airways, please refer to their website at:

https://www.ana.co.jp/en/jp/international/prepare/baggage/?menu=limit03#anchor087

Look Under: "*4 Information Regarding Lithium Ion Batteries Used in Electric Wheelchairs"

"More than 160 Wh but not exceeding 300 Wh - QTY: 1"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Asiana Airlines, please refer to their website at:

https://us.flyasiana.com/C/en/homepage.do?menuId=003006006001000&menuType=CMS

Look Under: "Rules for Carrying Batteries of Electronic Wheelchairs and Scooters (for passengers with disabilities, seniors, non-leisure purposes)"

"Battery Capacity;  300 Wh or less if operating on 1 battery......;  Spare Battery Allowance:  1 operating on 300Wh...."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in September 2019 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on British Airways, please refer to their website at:

https://www.britishairways.com/en-us/information/disability-assistance/disability-and-mobility-assistance

Look Under: "Batteries (including spare batteries)" and "Lithium ion batteries" and "Collapsible devices" 

"The maximum battery size is 300Wh, or for devices fitted with two batteries, 160Wh each."  

"In addition, you're allowed to take one spare battery at max. 300Wh, or two spare batteries at max. 160Wh each."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Cathay Pacific, please refer to their website at:

https://www.cathaypacific.com/cx/en_US/travel-information/help-for-passengers/disability-and-mobility-assistance/mobility-assistance.html#

Look Under: "Wheelchair batteries"

"We accept all types of battery-powered wheelchairs in the cargo compartment …..battery must be of a type which meets the United Nations (UN) test requirements as specified in the UN Manual of Tests and Criteria, Part III Section 38.3. " 

Our Batteries have passed UN38.3 Testing & Report is Available to Existing Customers.  

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Delta Air Lines, please refer to their website at:

https://pro.delta.com/content/agency/au/en/products-and-services/special-services/wheelchair-services.html#personal

Look Under: "Lithium Ion Battery-Powered Mobility Devices"

"Each battery must be less than 300 Watt per hour or contain less than 25 grams of Lithium content each."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on easyJet, please refer to their website at:

http://www.easyjet.com/en/help/boarding-and-flying/medicine-medical-conditions-and-equipment

Look Under: "Safety rules for wheelchair batteries"

"For chairs with dry-cell or lithium batteries:  the battery can remain attached to the wheelchair;  the power should be switched off and the battery disengaged."

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Emirates Airline, please refer to their website at:

https://www.emirates.com/english/before-you-fly/travel/dangerous-goods-policy/

Look Under:  "Battery powered wheelchairs and mobility aids" subsection "Mobility Aids: lithium-ion batteries (collapsible)"

"Mobility Aids: Battery-powered mobility aids with lithium-ion batteries (collapsible), lithium-ion battery must be removed and carried in the cabin. The batteries for such wheelchair must not exceed 300 watt hours or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 watt hours. A maximum of one extra spare battery not exceeding 300 watt hours or two spares each not exceeding 160 watt hours each can be carried in the cabin."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Eva Air, please refer to their website at:

https://www.evaair.com/en-global/managing-your-trip/special-assistance-and-inquiry/special-assistance/

Look Under:  "Wheelchairs or mobility aids with lithium batteries"

"-- The battery must not exceed 300 Wh; or for a device that is fitted with two batteries required for operation, each battery must not exceed 160 Wh.

-- In addition to the removed battery(ies) from the wheelchair/mobility aids, a maximum of one spare battery not exceeding 300 Wh or two spares each not exceeding 160Wh may be carried in the passenger cabin.."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2019 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Frontier Airlines, please refer to their website at:

https://www.flyfrontier.com/travel-information/special-services

Look Under: "Wheelchair Batteries"

"Federal regulations require spillable (wet cell) and non-spillable (dry cell) batteries to be disconnected from their device unless the mobility aid has an effective design to prevent unintentional activation. If the wheelchair is equipped with an electronic memory chip, disconnection may cause memory loss. Spillable batteries may need to be removed from the device and transported in a special battery box if the device cannot be loaded, secured, and unloaded in an upright position. Frontier will provide the battery box if necessary."

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Hawaiian Airlines, please refer to their website at:

https://www.hawaiianairlines.com/legal/domestic-contract-of-carriage/rule-9#/targetText=Lithium%20battery%20operated%20units.,300%20WH)%20ARE%20COMPLETELY%20PROHIBITED.

Look Under: Lithium battery operated units.

All removable lithium batteries must be removed and carried in the guest compartment of the aircraft as carry-on baggage.

NOTE: LITHIUM BATTERIES IN EXCESS OF 300-WATT HOURS (300 WH) ARE COMPLETELY PROHIBITED.

You are also advised to fill out this questionnaire form:

https://apps.hawaiianairlines.com/resources/faq/pdf/ha_wheelchair_form.pdf

If you have any questions about filling it out, please Contact Us.

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Japan Airlines (JAL Group), please refer to their website at:

http://faq-en.jal.co.jp/app/answers/detail/a_id/14994/kw/lithium%20battery%20wheelchair

Look Under: "Can I take my battery-powered wheelchair with me?" 

"Your battery-powered wheelchair can be checked at the check-in counter (and/or gate). Please tell us the size and weight of wheelchair and the type of battery. Batteries must be identified as either spillable or non-spillable so we can establish proper dangerous goods handing. "

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on JetBlue Airways, please refer to their website at:

https://www.jetblue.com/travel/special-assistance/wheelchair-assistance/

Look Under: "Wheelchairs and Scooters on JetBlue"

"Customers may carry two (2) spare lithium ion wheelchair batteries as long as the combined total is less than 300 watt hours or 25 grams. Any lithium-ion battery that has been removed from an assistive device must be transported in the cabin but may not contain more than 25 grams of lithium or 300 watt hours. Lithium metal (non-rechargeable lithium) batteries are not accepted for travel."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Korean Air, please refer to their website at:

https://www.koreanair.com/content/koreanair/global/en/traveling/services.html#travellers-with-disabilities

Look Under: "Travelers with Disabilities" and "Wheelchair Access"

"Passenger's own wheelchair"

"Battery-powered wheelchairs are permitted but require additional safety procedures, so please inform us during booking."

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Lufthansa, please refer to their website at:

https://www.lufthansa.com/us/en/information-about-dangerous-goods#Batteries

"Look Under: "Batteries, non spillable, lithium ion"

"Rules: The battery must meet the requirements of the UN Manual of tests and Criteria, part III, section 38.3. "

"The battery must not exceed 300 Wh."

"A maximum of one spare battery not exceeding 300 Wh..."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

Our Batteries have passed UN38.3 Testing & Report is Available to Existing Customers.  

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Unfortunately not!  Philippine Airlines has a maximum battery capacity of 160 Wh and they do not make exceptions for passengers with disabilities.  That is poor customer service, as virtually all other airlines allow batteries up to 300 Wh for electric scooters, wheelchairs and other mobility aids used by passengers with disabilities.  For this reason, we don't recommend flying with Philippine Airlines.

Yes!  For more information on traveling with your EZ Lite Cruiser on Qantas, please refer to their website at:

https://www.qantas.com/travel/airlines/dangerous-goods/global/en#non-spillable-battery-for-a-collapsible-mobility-aid

Look Under: "Mobility aids/wheelchairs" and "Lithium-ion battery for a collapsible mobility aid"

"A mobility aid that is specifically designed to allow its battery(ies) to be removed by the user." (Carry-On Baggage - Approved/Check Mark)

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Qatar Airways, please refer to their website at:

http://www.qatarairways.com/jba/ba/en_GB/index.html?assistance

Look Under: "Batteries (including spare batteries)" and "Lithium ion batteries"

"The maximum battery size is 300Wh" and "In addition, you're allowed to take one spare battery at max. 300Wh"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Shenzhen Airlines, please refer to their website at:

http://global.shenzhenair.com/zh/html/en/checkin/LithiumNotice.html

Look Under: "Lithium-ion battery powered wheelchairs" 

"Lithium-ion battery powered wheelchairs or other similar mobility aids for use by passengers, subject to acceptance under the following conditions: 

(a) the batteries must be of a type which meets the requirements of each test in the UN Manual of Tests and Criteria, Part III, section 38.3; "

Our Batteries have passed UN38.3 Testing & Report is Available to Existing Customers.  

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Singapore Airlines, please refer to their website at:

https://www.singaporeair.com/en_UK/us/travel-info/special-assistance/mobility-aids/

Look Under: "Wheelchairs and other assistive devices" and "WHEELCHAIR / MOBILITY AIDS BATTERY TYPE / REQUIREMENTS"

"Lithium" and "Collapsible / removable battery"

"3. The power rating of the battery must not exceed 300 Wh" 

"4. You're allowed to take one spare battery not exceeding 300 Wh"

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Southwest Airlines, please refer to their website at:

https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html

Look Under: "Customers with Disabilities"

Click on: "Wheelchairs & other assistive devices" and scroll down to "Lithium-Ion (Li-ion) batteries"

"If a device is specifically designed to allow its battery to be easily removed (i.e. a collapsible scooter, etc.), there is a single battery size limit of 300 watt-hours.

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Spirit Airlines, please refer to the Spirit Airlines website at:

https://customersupport.spirit.com/hc/en-us/articles/115000247352-Traveling-with-Your-Wheelchair-or-Mobility-Aid-

Look Under: "Battery-Powered Wheelchairs and Mobility Aids" and "3. Lithium Ion Batteries"

"...

If the wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g., the device is collapsible), the battery must be removed and carried onboard with you. When a lithium ion battery is removed from the device, the following must conditions must be met:

The battery cannot exceed 300 watt hours (Wh).

...

NOTE: The battery must have successfully passed each test in the UN Manual of Tests and Criteria as specified in 49 CFR Part 173.185, unless it was approved by the Associate Administrator.

..."

Look Under:  "4. Spare or Removed Lithium Ion Batteries"

"...

Spare lithium ion batteries and lithium ion batteries which have been removed from your wheelchair or mobility aid, must be carried onboard with you.

Customers are permitted to carry one (1) spare or removed battery, which must not exceed 300 watt hours, ...

..."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours.  That means you can bring up to two 10 Ah batteries with you on Spirit Airlines.

A UN 38.3 Testing Report is available to owners of an EZ Lite Cruiser.

*** Please note, this information was obtained in January 2018 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Swiss Airline, please refer to their website at:

https://www.swiss.com/us/en/prepare/baggage/dangerous-goods

Look Under: "Battery-powered wheelchairs and mobility aids for use on board"

"With non-spillable, spillable or lithium ion batteries by prior registration"

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on United Airlines, please refer to their website at:

https://www.united.com/web/en-US/content/travel/specialneeds/disabilities/custwheelchair.aspx

Look Under:  "Lithium ion battery"

"If you have a collapsible mobility device, the battery must be removed and cannot exceed 300 watt hours....... If you have one spare battery, it must not exceed 300 watt hours."

Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on US Airways, please refer to the American Airlines website at:

https://www.aa.com/i18n/travel-info/baggage/restricted-items.jsp#batteries

American Airlines is the service provider for US Airways airline.

Look Under: "Batteries" 

"Lithium ion battery acceptance by Watt-hour (Wh):  160 - 300 Wh - Contact Special Assistance"

Notify American Airlines of the size of the battery.  We've been pre-approved by American Airlines, just mention that you own an EZ Lite Cruiser portable mobility aid with a 240 Watt Hour battery.  Our 10 Ah batteries produce 24 Volts, and 10 Ampere hours * 24 Volts DC = 240 Watt Hours

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Vietnam Airlines, please refer to their website at:

https://www.vietnamairlines.com/la/en/travel-information/special-services/passengers-with-disabilities

Look Under: "Travelling With Companion And Supportive Devices" and "Travelling with your wheelchair" 

"Vietnam Airlines accepts  a wheelchair that you are using free of charge. Please advise us the following information upon calling our reservation." 

And "Battery-operated electric type" provide "Type of battery"

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on Virgin Blue Airlines (Virgin Australia), please refer to their website at:

https://www.virginaustralia.com/us/en/plan/special-needs-assistance/mobility-assistance/

Look Under: "Mobility Assistance" 

"Travelling with own electric wheelchair in hold powered by lithium battery"

https://www.virginaustralia.com/us/en/plan/baggage/batteries/

Look Under: "Batteries"

"Lithium-ion (polymer) over 160Wh and Lithium metal over 8g" see "Electric Wheelchair/Mobility device exemptions apply"

Electric Wheelchair/Mobility devices with Lithium batteries over 160 Wh are permitted by Exemption, please contact the airline during planning your itinerary and inform them that you will bring your own device with a 10 Ah batteries that produces 24 Volts which has a rating of 240 Watt Hours.

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  For more information on traveling with your EZ Lite Cruiser on WestJet, please refer to their website at:

http://www.channelgroup.org/wjpassengers/

Look Under: Drop Down Menus, First Click the "Information by Category" Drop Down Menu and Select "Batteries" and then Click the "Information by Item" Drop Down Menu and Select "batteries"

In the Table, "Wheelchairs, Non-spillable dry cell battery-powered" are "OK with restrictions Approval Required"

Then scroll down to see "Non-spillable dry cell battery-powered wheelchair"

"Non-spillable dry cell battery-powered wheelchair

- Checked baggage only

- Battery terminals will be protected from short circuits

- Battery must be attached securely to wheelchair

- Please request approval of the WestJet Agent."

*** Please note, this information was obtained in December 2017 and is subject to change by the airline at anytime.  Please visit the website to confirm the policy is still the same as when this information was obtained.  Also, most airlines recommend or require that you contact them to let them know that you will be traveling with your own battery powered wheelchair.  We highly recommend contacting the airline to notify them for your planned itinerary. 

Yes!  Most sea cruises and boats are wheelchair accessible.  They generally follow the same rules as set forth by the FAA for air travel, in terms of battery requirements. 

The restrictions for lithium ion batteries on an airplane can be found at: https://www.faa.gov/hazmat/packsafe/more_info/?hazmat=36

The EZ Lite Cruiser 10 Ah Battery is 240 Watt Hours, and contains 19.2 grams of ELC (Effective Lithium Content) and meets the regulations set forth by the FAA.

If you have questions about a SPECIFIC CRUISE LINE, Please browse our list of cruise line operators, or type the name of the airline in the search function at the top of this page.  If you don't see a cruise line listed, please Contact Us and we'll be glad to help find the policy for the cruise line, if available.

Yes!  Please Contact Us, preferably by e-mail, with the name of the airline, and their specific questions (if any) and one of our helpful Customer Service Specialists will get back to you as soon as possible. 

Yes! Norwegian Cruise Lines allows you to bring your assistive device.  

Visit https://www.ncl.com/about/accessible-cruising

From there, click on the "Guest Special Needs Request Form" which you will need to complete. 

Yes! Celebrity Cruises allows you to bring your assistive device.  Visit their website:  https://www.celebritycruises.com/faqs/accessible-cruising

Look at the "Assistive Devices" section. 

Question: "Can I bring my own assistive devices with me?"

Answer:  "Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships..."

Additionally, you will need to complete this form: 

https://www.celebritycruises.com/content/dam/celebrity/pdf/CEL-Special-Needs-Form-Revised-062221.pdf

Yes! Holland America Line allows you to bring your assistive device. 

Per their website: 

"For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria:

Width: 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less

Weight: 100 lbs. maximum without battery

Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only"

Our batteries are lithium ion which are a DRY CELL battery.  

Visit their website: https://www.hollandamerica.com/en_US/faq.Accessibility.can-i-use-my-personal-mobility-equipment-on-board.html

Yes! Carnival Cruise Lines allows you to bring your assistive device. 

Per their website: 

"Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries."

Our lithium ion batteries are allowed, and are removable!

Visit their website: https://www.carnival.com/about-carnival/special-needs/wheelchair-users

Additionally, you will need to complete this form: https://www.carnival.com/about-carnival/~/media/CCLUS/Images/pdf/special-requirements-information-form-pdf.ashx

Yes! Princess Cruises allows you to bring your assistive device. 

"Mobility devices with batteries...." : 

You will need to complete this form: https://www.princess.com/downloads/pdf/faq_answer_legal/Princess-Mobility-Questionnaire.pdf

Visit their website: https://www.princess.com/ships-and-experience/ships/products/staterooms/wheelchair-accessible.html

Yes! Royal Caribbean International allows you to bring your assistive device. 

"You may bring and use wheelchairs, mobility scooters and other assistive devices onboard our ships. "

Visit their website: https://www.royalcaribbean.com/experience/accessible-cruising

Yes! Disney Cruise Lines allows you to bring your assistive device. 

"Q: Can I bring lithium metal or lithium ion batteries onboard?

A: Batteries that have not been punctured, swollen, or damaged can be brought onboard. Batteries in devices and spare batteries charging should never be left unattended."

Learn More at: https://disneycruise.disney.go.com/faq/health-safety/batteries/

Visit their website: https://disneycruise.disney.go.com/faq/guests-with-disabilities/wheelchair-mobility-devices/

Yes! American Cruise Lines allows you to bring your assistive device. 

Visit their website: https://www.americancruiselines.com/general-information/faqs

Yes! Virgin Voyages allows you to bring your assistive device. 

"Are there wheelchair-accessible cabins?

Yes, we have a limited number of cabins that can accommodate wheelchairs. Please bring your own preferred wheelchair, if needed, and be sure to book early to guarantee the cabin of your choice. Collapsible wheelchairs are strongly encouraged."

Visit their website:  https://help.virginvoyages.com/helpportal/s/helpcategory

Yes! AQ (American Queen) Voyages allows you to bring your assistive device.  Wheelchair accessible cabins are available when booking your cruise.  

Visit their website: https://www.aqvoyages.com/contact-us/

While Oceania Cruises allows you to bring your wheelchair or scooter, it cannot exceed a width of 22" which unfortunately, we do not have.  

Visit their FAQ website: https://oceaniacruises.zendesk.com/hc/en-us/articles/360005294554-Am-I-allowed-to-bring-a-wheel-chair-or-scooter-onboard-

Yes! Emerald Cruises allows you to bring your assistive device.  

"We welcome all guests with mobility issues but please be aware that limitations could exist on-board and during shore excursions. Our lifts service three out of the four decks, with access to the Sun Deck only possible using stairs. Under appropriate circumstances, guests are allowed to use a collapsible wheelchair on-board."

Visit their website:  https://www.emeraldcruises.com/faq/prior-to-travel

Yes! Windstar Cruises allows you to bring your assistive device.  

"Those passengers confined to wheelchairs must furnish their own slim or low profile size wheelchairs which are less than 27 inches wide."

All of our models are less than 27" wide. 

Visit their website: https://www.windstarcruises.com/accessibility/

Yes! Star Cruises allows you to bring your assistive device.  

"Please note that collapsible wheelchairs are allowed, but the guest must be independently mobile to board and exit the tenders. Crew members are there to assist, but they cannot support, carry or lift guests on board the tender for safety reasons."

Visit their website: https://www.starcruises.com/us/en/travel-tips/pre-cruise-watchouts

Yes! P&O Cruises allows you to bring your assistive device.  

Visit their website: https://www.pocruises.com/accessibility/life-onboard/accessible-cabins-and-ship-access

Yes! MSC Cruises allows you to bring your assistive device.  

"Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them."

Visit their website:  https://www.msccruisesusa.com/manage-booking/special-needs

Yes! Azamara Cruises allows you to bring your assistive device.  

"For your time onboard, you’re welcome to bring your own scooter, wheelchair, or other mobility device from home,..."

Visit their website:  https://www.azamara.com/life-onboard/accessible-cruising/mobility-disabilities

Yes!  Each EZ Lite Cruiser model comes with a printed user manual.

To order a printed replacement, please click here.

To view or download a digital copy, that can be saved to your computer or mobile device:

Standard Model - 2nd Generation

Deluxe Models - Slim, Regular & Wide

Looking for an older revision user manual? Please Contact Us and we'll provide you with a digital copy (free) or printed copy (for a fee) of the original user manual that accompanied your machine. Provide the Lot Number of the device or original purchase information when requesting older user manuals.

Yes!  Please use our catalog request form.  Make sure to provide your full and accurate mailing address for proper delivery.

We've created videos that show the process for using the Travel Bag:

Click Here if you own a Deluxe Model

Click Here if you own a Standard Model

If you require further assistance, please Contact Us, and we'll be glad to help.

We've created a video that show the process for installing the Cup Holder:

This video shows how to Attach the Cup Holder to the arm rest support post of the EZ Lite Cruiser.

A DX12 Model is used in this example, but the cup holder can also be used on all of the other Deluxe Models (Slim, Regular, Wide) as well as the Standard Model (1st & 2nd Generation) in the same manner.

Alternatively, This video shows how to Adjust the Cup Holder for Horizontal Mounting to the joystick fork of the EZ Lite Cruiser Deluxe Model.

We've created a video that show the process for installing the Side Arm Pouch:

This video shows how to Install the Side Arm Pouch onto the arm rest pad of the EZ Lite Cruiser.

A DX12 Model is shown in this example, but the same process applies for all Deluxe Models (Slim, Regular, Wide) and the Standard Model (1st & 2nd Generation.)

We've created videos that show the process for installing the Back Pack:

This video shows how to attach the Back Pack (Hard Shell) to the EZ Lite Cruiser.

This video shows how to attach the Back Pack (Triple Dot) to the EZ Lite Cruiser.

This video shows how to attach the Back Pack (Mesh Sides) to the EZ Lite Cruiser.

This video shows how to attach the Back Pack (Baggy) to the EZ Lite Cruiser.

A DX12 Model is used in this example, but the back pack can also be used on all of the other Deluxe Models (Slim, Regular, Wide) as well as the Standard Model (1st & 2nd Generation) in the same manner.

We've created videos that show the process for installing the Caregiver Joystick Mount:

This video shows how to Install the Caregiver Joystick Mount on the older production Deluxe Models that use a shorter joystick mounting fork.

This video shows how to Install the Caregiver Joystick Mount on new production Deluxe Models that use a longer joystick mounting fork with preset holes.

This video shows how to Install the Caregiver Joystick Mount on the first generation Standard Models.

This video shows how to Install the Caregiver Joystick Mount on the second generation Standard Models.

Not sure which model you own?  Please Contact Us and we can help you determine it.

We've created a video that show the process for installing the Headrest:

This video shows how to Install the Headrest onto the Back Support Bar of a Deluxe Model.

This video shows how to Install the Headrest onto the Back Support Bar of the Standard Model.

We've created a video that show the process for installing the Push Handles:

This video shows how to install the Push Handles on a Deluxe Model.

This video shows how to install the Push Handles on a Standard Model.

We've created a video that show the process for using the Cane Holder:

This video shows how to use the Cane Holder with your EZ Lite Cruiser and your favorite walking cane.

We've created videos that show the process for installing the Flag:

This video shows how to install the Flag to rest in between the back support straps of the EZ Lite Cruiser.

This video shows how to install the Flag with a Clamp on the back support the EZ Lite Cruiser.

We've created a video that show the process for installing the Umbrella Holder:

This video shows how to Install the Umbrella Holder on the back support bar of an EZ Lite Cruiser.

A 2nd Generation Standard Model is used in the installation video, but the same process applies to the 1st Generation Standard Model as well as all of the Deluxe Models (Slim, Regular, Wide.)

We've created a video that show the process for using the Dual Port USB Charger:

This video shows how to use the Dual Port USB Charger to charge your USB compatible devices using the power from your EZ Lite Cruiser's battery.

We've created videos that show the process for using the Joystick Programming Kit:

This video shows how to use the Joystick Programming Kit (ZD-08, Older Model)

This video shows how to use the Joystick Programming Kit (ZD-09, Newer Model)

This device lets you alter the settings of the on-board computer (CPU) to change the values of settings which control how your chair moves.

We've created a video that show the process for using the EZ Travel Adapter:

This video shows how to use the EZ International Travel Adapter to change the shape of the plug, to be used with your EZ Lite Cruiser Charger, for use in countries outside of North America.

We've created videos that show the process for using the EZ Folding Cane:

This video shows how to use the EZ Folding Cane -- unfolding it, folding it, using the built in light.

This video shows how to use the EZ Folding Cane in combination with our Clamp.

We've created videos that show the process for using the Flashlight:

This video shows how to use the Flashlight and the various modes of light on it.

This video shows how to use the Flashlight in combination with our Clamp.

This video shows how to use the Flashlight in combination with our Clamp adjusted for horizontal mounting on to the joystick mounting fork.

We've created videos that show the process for installing the Adjustable Leg Rests:

This video shows how to Install the adjustable, swing-away, elevating leg rests on a Standard Model.

This video shows how to Install the adjustable, swing-away, elevating leg rests on the Deluxe Models.

It is Extremely Important that the double sided C-clamps used to affix the mounting rods are installed Very Tightly. 

We've created a video that show the process for installing the Foot Rest Extension made specifically for the Standard Model:

This video shows how to Install the Foot Rest Extension on a Standard Model.

Please Note, This Accessory ONLY Works with the Standard Model.   Click Here to See the Foot Rest Extender Kit made for the Deluxe Models.

We've created a video that show the process for installing the Foot Rest Extender Kit made specifically for the Deluxe Models:

This video shows how to Install the Foot Rest Extender Kit on the Deluxe Models.

Please Note, This Accessory ONLY Works with the Deluxe Models.   

Click Here to See the Foot Rest Extension made for the Standard Models.

We've created a video that show the process for installing the Premium Seat Belt Kit on the Deluxe Models. If you purchased your Deluxe Model without the Upgrade to the Premium Seat Belt, watch this video for a step by step guide on how to install it. 

Please note, this ONLY works on the Deluxe Models.  It Does Not work on the Standard Model.

If you would like to order the Premium Seat Belt Kit, you can order it here:

Click Here to order the Premium Seat Belt Kit

We've created a video that show the process for using the Speedy Charger: 

This video shows how to Use the Speedy Charger.

We've created a video that show the process for using the EZ Grabz-All:

This video shows how to Use the EZ Grabz-All Tool to help pickup items that are out of reach.

We've created a video that show the process for Installing the Oxygen Tank Bag:

This video shows how to Install the Oxygen Tank Bag on the back support of the EZ Lite Cruiser.

A DX12 Model is used in this example, but the bag can also be used on all of the other Deluxe Models (Slim, Regular, Wide) as well as the Standard Model (1st & 2nd Generation) in the same manner.

We've created a video that show the process for using the Dual Battery Connector:

This video shows how to use the Dual Battery Connector with two 10 Ah Batteries.

This video shows how to use the Dual Battery Connector with two 15 Ah Batteries.

This process is the same for all Deluxe Models (Slim, Regular, Wide) as well as the Standard Model (1st & 2nd Generation); however, please note, the Slim Models can accommodate two 10 Ah batteries, but only ONE 15 Ah battery.  It can not hold two 15 Ah batteries.

Also, do not ever attempt to connect one 10 Ah battery with one 15 Ah battery using the dual battery connector.  Both batteries must be of the same capacity.  This is a very serious warning.

We've created a video that show the process for using the Car Charger:

This video shows how to use the Car Charger.

We've created a video that show the process for using the Joystick See-Through Cover: 

This video shows how to Use the Joystick See-Through Cover.

We've created a video that show the process for installing the Arm Rest Widening Kit:

This video shows how install the Arm Rest Widening Kit.

Please note, this accessory can only be used on Deluxe Regular models to convert them into a Deluxe Wide model.

Yes!  We've created a video that show the process for installing the Cup Holder on the Push Handles:

This video shows how to install the cup holder on the push handles of a Standard Model.

This video shows how to install the cup holder on the push handles of a Deluxe Model.

Yes!  We've created a video that show the process for installing the Caregiver Joystick Mount on the Push Handles:

This video shows how to install the caregiver joystick mount on the push handles of a Standard Model.

This video shows how to install the caregiver joystick mount on the push handles of a Deluxe Model.

We've created a video that show the process for using the Wheelchair Poncho:

This video shows how to use the Wheelchair Poncho.

Depending on your level of usage, you may occasionally need to replace certain parts.

Most obviously, since they are the single most used parts, will be the wheels.  Other common parts that needs replacing over time are the Arm Rest Pads, and Fabric Parts.  All of these parts are available to order on the Get Parts page of our website.  

You can Click Here to visit Service & Maintenance section and get more information. From there, you will be able to look for a service shop or technician in your area that can assist you.  You will also be able to download a copy of our Service & Maintenance manual.

Lastly, you can also Click Here to Visit our Help Center to find helpful videos to learn how to use the EZ Lite Cruiser personal mobility aid, install any of our accessories, troubleshoot & perform service and maintenance on your model.

Having trouble identifying a part for your EZ Lite Cruiser?

Click Here for a Parts Diagram of the EZ Lite Cruiser Deluxe Models

Click Here for a Parts Diagram of the EZ Lite Cruiser Standard Model

If you don't see a part that you need listed, simply Contact Us and we will source the part for you.

First, let us help you identify the source of the problem by phone (preferrably) or by e-mail. 

Have your EZ Lite Cruiser ready, along with the battery and charger.  We need you to be with the EZ Lite Cruiser when you contact us.  Please also have someone available with you to help perform a few diagnostic tests over the phone, if you are unable to perform the diagnostics yourself with us on the phone. 

If necessary, and if you are able to, we can exchange photos or videos by text messaging, or perform a video chat by Skype, Google Hangouts, or Facetime.  

Yes, we're happy to help you identify the parts for your EZ Lite Cruiser:

Click Here for a Parts Diagram of the EZ Lite Cruiser Deluxe Models

Click Here for a Parts Diagram of the EZ Lite Cruiser Standard Model

If you don't see a part that you need listed, simply Contact Us and we will source the part for you.

Even if you don't see the part that you need listed, or it isn't identified in the diagrams above, please use the diagrams as a reference point to guide us to better understand the part that you need.

Click Here to watch the video that shows how to replace the 7.5 inch front wheels used on our DX10, DX12, SX10, SX12, WX10, WX12 models. You simply remove the bolt that holds it on to the wheel, swap the wheel out with a new one, and put the bolt back in to secure it to the fork.

If you need to Replace the Front Wheels, you can order one here:

Click Here to order a Single 7.5 Inch Front Wheel

Click Here to order a Set of Two 7.5 Inch Front Wheel

Click Here to watch a video that shows how to replace the bearings that are inside the 7.5" Front Wheels in the SX10, SX12, DX10, DX12, WX10, WX12 models. The bearings allow for the front wheel to rotate around inside the fork. Over time, they will get worn down and eventually need to be replaced in order to restore proper function of the front wheels.

If you need to Replace the Bearings in the Front Wheels, you can order them here:

Click Here to order Front Wheel Bearings.

Click Here to watch the video that shows how to replace a 12 rear wheel used on the SX12, DX12, WX12 models. Please follow the instructions carefully, as the wheels bolts are glued in with Loctite to prevent them from becoming undone. So to remove them, you do have to heat the area up with a hot air gun to loosen the glue, before attempting to undo the bolts. When putting the new wheel on, don't forget to put Loctite on the new hardware.

Click Here to order a Single 12 Inch Rear Wheel.

Click Here to order a Set of Two 12 Inch Rear Wheel.

Click Here to watch the video that shows how to replace the motor on the SX12, DX12, WX12 models. In this example, we use a DX12 and the replacement motor has the wheel already attached to it. This process can be done with or without the wheel being attached to the motor. If the wheel needs to be removed, or if it is already off, watch our other videos to see how to replace the wheel itself.

Click Here to order a Right Side *X12 Motor with the Wheel attached.

Click Here to order a Left Side *X12 Motor with the Wheel attached.

Click Here to order a Right Side *X12 Motor WITHOUT the Wheel attached.

Click Here to order a Left Side *X12 Motor WITHOUT the Wheel attached.

Click Here to watch the video that shows the process to replacing the kickstand on your Deluxe models, and applies to all of them. The kickstand is integral to allowing the chair to stand upright. If it becomes damaged and needs to be replaced, follow these simple steps. Depending on the production date of your specific chair, you may have one or two (one per side) kickstands attached.

If you need to Replace the Kickstands, you can order them here:

Click Here to order a Kickstand Full Assembly.

Click Here to order a Kickstand Plastic Tube Extension.

Click Here to watch a video that shows how to replace the arm rest pads on your Deluxe Model. When you're learning to drive, or just from general usage, the arm rest pads can become damaged or worn and need to be replaced.

If you need to Replace the Arm Rest Pads, you can order them here:

Click Here to order a Single Arm Rest Pad.

Click Here to order a Set of Two Arm Rest Pads.

Click Here to watch the video that shows how to replace the back support straps on the Deluxe Models. The back support straps provide the support to the cushion and the back rest of the seating area. Over a long time of usage, they may sag and may need to be adjusted or replaced.

If you need to Replace the Back Support Straps, you can order them here:

Click Here to order Back Support Straps for the Deluxe Slim Models.

Click Here to order Back Support Straps for the Deluxe Regular Models.

Click Here to order Back Support Straps for the Deluxe Wide Models.

Click Here to watch the video that shows how to replace the back support bar cushion on the Deluxe Models. In the event it becomes lost or damaged, it can be replaced quite easily.

If you need to Replace the Back Support Bar Cushion, you can order one here:

Click Here to order a Back Support Bar Cushion for the Deluxe Slim Models.

Click Here to order a Back Support Bar Cushion for the Deluxe Regular Models.

Click Here to order a Back Support Bar Cushion for the Deluxe Wide Models.

Click Here to watch the video that shows how to replace the back support cushion on the Deluxe Models. In the event this cushion is dirty and needs to be cleaned, gets torn, or just needs to be replaced, it can be done very easily, as shown.

If you need to Replace the Back Support Cushion, you can order one here:

Click Here to order a Back Support Cushion for the Deluxe Slim Models.

Click Here to order a Back Support Cushion for the Deluxe Regular Models.

Click Here to order a Back Support Cushion for the Deluxe Wide Models.

Click Here to watch a video that shows how to replace the seat cushion on the Deluxe Models. In the event this cushion is dirty and needs to be cleaned, gets torn, sags from long term usage, or just needs to be replaced for any reason, it can be done very easily, as shown.

If you need to Replace the Seat Cushion, you can order one here:

Click Here to order a Seat Cushion with Cover for the Deluxe Slim Models.

Click Here to order a Seat Cushion with Cover for the Deluxe Regular Models.

Click Here to order a Seat Cushion with Cover for the Deluxe Wide Models.

Click Here to Watch a video that shows how to remove the frame end cap on the Deluxe Models. Since this is a plastic piece, it may at some point get damaged and need to be replaced for a pleasing aesthetic. 

Please note, on models with 12" rear wheels, you may need to remove the motor or wheel to gain access to the screw that holds the frame end cap on, unless you have a shortened screwdriver that can reach between it and the wheel.

If you need to Replace the Frame End Caps, you can order one here:

Click Here to order the Frame End Caps.

Click Here to watch the video that shows how to remove and replace the anti-tilt wheels of the chair, using just your hand. If you're able to push the pins in with enough force, watch how it is done here. If you feel that pressing it by hand is not working, you can also use a tool, shown in another video.

Click Here to watch the video that shows how to insert and remove the anti-tilt wheels of the chair, using one of the small hex wrenches provided in your tool kit. The use of this tool will give you a better way to press the push pin to release the anti-tilt wheels from the frame housing.

Anti-Tilt Wheels are included with every purchase of a Deluxe Model. If they are lost, damaged or just need replacing, you can order them here:

Click Here to order a Single Anti-Tilt Wheel.

Click Here to order a Set of Two Anti-Tilt Wheel.

Click Here to watch a video that shows how to Replace the Joystick (detatchable) on your Deluxe Model. The process is quick and simple, and only requires a hex wrench to unscrew the joystick from the joystick mounting fork.

If your Joystick is damaged and needs to be replaced, you can order one here:

Click Here to order a Joystick

Click Here to watch the video that shows how to change the side that your Joystick is affixed to on your EZ Lite Cruiser Deluxe Model. The exact model used in this video has one joystick fastening knob (spring loaded) and we see how to remove those pieces from one side, and install them on the other side.  Your Deluxe Model may already have a spring loaded joystick fastening knob on both the left and right side, so you can skip those steps!

If you need to replace the Joystick Fastening Knob (spring loaded), or want to get a second one for the other side, you can order them here:

Click Here to order Joystick Fastening Knob (Spring Loaded)

Click Here to order Joystick Mounting Fork (Newer/Longer)

Click Here to watch a video that shows how to Replace the Recline Mechanism Covers & Frame Parts on the Deluxe Models. If the covers or the actual recline mechanism plates get broken or wear down over time, and need to be replaced, this step by step video will show you how to replace both parts of this part of the frame.

If you need to order replacement parts for your recline mechanism, you can order them here:

Click Here to order the Recline Mechanism Cover - Left Side

Click Here to order the Recline Mechanism Cover - Right Side

Click Here to order the Recline Mechanism Covers - Set (Left & Right)

Click Here to order the Recline Mechanism Frame Plate - Left Side

Click Here to order the Recline Mechanism Frame Plate - Right Side

Click Here to order the Recline Mechanism Frame Plate - Set (Left & Right)

Click Here to watch the video that shows how to replace the Front Side Panels on the Deluxe Models. If the covers get broken or wear down over time, and need to be replaced, this step by step video will show you how to replace this part on the frame.

If you need replacement front side panels, you can order them here:

Click Here to order Front Side Panel - Left Side

Click Here to order Front Side Panel - Right Side

Click Here to order Front Side Panel - Set (Left & Right)

Click Here to watch a video that shows how to Replace the Undercarriage Bag on the Deluxe Models. If the bag tears, or zippers get broken over time, and need to be replaced, this step by step video will show you how to replace this part on the frame.

If you need a replacement undercarriage bag, you can order it here:

Click Here to order Undercarriage Bag - Deluxe Slim Models

Click Here to order Undercarriage Bag - Deluxe Regular Models

Click Here to order Undercarriage Bag - Deluxe Wide Models

Click Here to watch the video that shows how to Move the Joystick from Right to Left on the Older Production Models of the Deluxe Models. This style had a shorter Joystick Mounting Fork and used a "Screw" type Joystick Fastening Knob. If you need to change the position of the joystick, this step by step video will show you how.

If you need replacement mounting parts for your joystick, you can order them here:

Click Here to order Joystick Fastening Knob (Screw)

Click Here to order Joystick Mounting Fork (Older/Shorter)

Click Here to watch a video that shows how to Replace the CPU on the EZ Lite Cruiser Deluxe Models. If your CPU is damaged or fails, and you need to replace it, this step by step video will show you how.

If you need to order a new CPU, you can order it here:

Click Here to order the CPU

Click Here to watch a video that shows how to Replace the Bearings in the Front Wheel Fork (Style A) in the EZ Lite Cruiser Deluxe Models. 

Click Here to watch a video that shows how to Replace the Bearings in the Front Wheel Fork (Style B) in the EZ Lite Cruiser Deluxe Models.  This style has some different parts, depending on when your model was produced. 

If one or more of the bearings in your front wheel fork have failed, and they need to be replaced, watch this video for a step by step guide on how to disassemble and reassemble the parts.

If you need replacement bearings for your Front Wheel Fork, you can order them here:

Click Here to order Front Wheel Fork Stem Bolt Bearing - 6001Z

Click Here to order Front Wheel Fork Stem Bolt Base Bearing - 6201Z

Click Here to Watch the video that shows how to Replace the Joystick Button Pad using a heat gun to remove the old adhesive left over after peeling away the old button pad. Over time, and with constant and firm pushing, the button pad can become worn to the point where buttons fall off. But do not worry, you don't need to replace the entire Joystick -- all you need is a new button pad to get it back to new.

If you need a new Joystick Button Pad, you can order it  here:

Click Here to order a Joystick Button Pad

If you require further assistance, please Contact Us.

Click Here to watch a video that shows how to Change the Side that the Joystick is Mounted on the EZ Lite Cruiser Standard Model. This is a very simple process which just entails moving the joystick fastening knob over to the other side, along with the Joystick and the Fork it sits on. Watch this video for proper instruction.

Need Parts for your Joystick? You can order them here:

Click Here to order Joystick Parts

Click Here to watch a video that shows how to Replace the Arm Rest Pads on your EZ Lite Cruiser Standard Model. If your arm rests get damaged from bumping into door frames, cracked from being used for leverage in getting on and off the chair, or any other reason and you need to replace them, watch this video to see how.  

If you need a new Arm Rest Pads, you can order them here:

Click Here to order an Individual Arm Rest Pads.

Click Here to order a Set of Two Arm Rest Pads.

Click Here to watch a video that shows how to Replace the Undercarriage Bag on the EZ Lite Cruiser Standard Model (1st Generation.) Make sure to remove the contents of the old bag, then undo the straps, and put the new bag in place affixing all of the velcro straps in place for a strong, secure hold.

If you need a new Undercarriage Bag, you can order it here:

Click Here to order the Undercarriage Bag

Click Here to watch a video that shows how to Replace the 8" Grey Rear Wheels on the EZ Lite Cruiser Standard Model. 

Click Here to watch a video that shows how to Replace the 8" Black Rear Wheels on the EZ Lite Cruiser Standard Model. 

When the tires get worn from usage on concrete, asphalt and other rough terrain that can wear down the tires, this video will show you the steps you need to take to replace those wheels.

If you need replacement 8" Rear Wheels, you can order them here:

Click Here to order a Set of Two Black 8" Rear Wheels

Click Here to order a Set of Two Grey 8" Rear Wheels

Please note: If your Chair uses Black Wheels, you can ONLY Replace them with the Black Wheels. 

We recommend when replacing tires to replace both at the same time, for optimal performance.

If you have any questions about replacing the rear wheels, please Contact Us.

Click Here to watch a video that shows how to Replace the Front Wheels on the EZ Lite Cruiser Standard Model. Generally speaking, this is not a common maintenance, but how to remove the wheels may be important when you need to replace the bearing inside the front wheel. Or if you'd like to get newer looking wheels after years of use, this video whill show you how to replace them.

If you need replacement Front Wheels, you can order them here:

Click Here to order an Individual 7.5" Front Wheel

Click Here to order a Set of Two 7.5" Front Wheels

Click Here to watch a video that shows how to Replace the Seat Cushion on the EZ Lite Cruiser Standard Model. If your cushion becomes worn down or torn over time, or you just need a fresh one, watch this video to see how you replace it.

If you need a new Seat Cushion with Cover, you can order it here:

Click Here to order a Seat Cushion with Cover

Click Here to watch a video that shows how to Replace the Seat Straps that make up the support of the seating area on the EZ Lite Cruiser Standard Model. These support straps are critical to making sure your seat cushion is attached firmly to the chair frame with no looseness or bowing occurring.  Always ensure these are firmly tightened, and if you ever need to replace them, watch this video to see how.  

If you need new Seat Support Straps Cover, you can order them here:

Click Here to order Replacement Seat Support Straps.

Click Here to watch a video that shows how to Replace the Back Support Cushion on the EZ Lite Cruiser Standard Model. If your cushion becomes worn down or torn over time, or you just need a fresh one, watch this video to see how you replace it.

If you need a replacement Back Support Cushion, you can order it here:

Click Here to order a Back Support Cushion

Click Here to watch a video that shows how to Replace a Bearing in the Front Wheel Fork of the EZ Lite Cruiser Standard Model. Remember to keep a good track of all of the parts and how they are assembled together, removing them one by one, and putting them back in one by one, as shown in this video.

If you need replacement Bearings, you can order them here:

Click Here to order the 6001Z size Bearings

Click Here to order the 6201Z size Bearings

Click Here to watch the video that shows how to replace the motor on the Standard Model with Black Rear Wheels.

Click Here to watch the video that shows how to replace the motor on the Standard Model with Grey Rear Wheels.

This process can be done with or without the wheel being attached to the motor. If the wheel needs to be removed, or if it is already off, watch our other videos to see how to replace the wheel itself.

If your EZ Lite Cruiser Standard Model has 180 Watt Motors with (or without) the Black Wheels...

Click Here to order a Left Side 180 Watt Motor, No Wheel.

Click Here to order a Click Here to order Right Side 180 Watt Motor, No Wheel.

Click Here to order a Click Here to order Left Side 180 Watt Motor, With the Wheel.

Click Here to order a Right Side 180 Watt Motor, With the Wheel.

Or if your EZ Lite Cruiser Standard Model has 250 Watt Motors with (or without) the Grey Wheels...

Click Here to order a Left Side 250 Watt Motor, No Wheel.

Click Here to order a Click Here to order Right Side 250 Watt Motor, No Wheel.

Click Here to order a Click Here to order Left Side 250 Watt Motor, With the Wheel.

Click Here to order a Right Side 250 Watt Motor, With the Wheel.

We have a video that shows how to tighten up the bolt that controls the hinge of the top half of the back support, on the EZ Lite Cruiser Standard Model.  

Click Here to Watch the How to Tighten Top Half of the Back Support on the EZ Lite Cruiser Standard Model

The clip which locks down the arm rest on the 2nd Generation EZ Lite Cruiser Standard Model can easily be replaced with a flat head screwdriver.  Watch the video here:

Click Here to Watch How to Replace the Arm Rest Clip on a 2nd Generation EZ Lite Cruiser Standard Model

If you need to order new Arm Rest Clips, you can get them here:

Click Here to Order Arm Rest Clips

If you need further assistance, please Contact Us.

The hinge that controls the raising of the arm rest on the 1st Generation arm rest essentially connects the support post of the arm rest, to the arm rest part of the frame.  It can easily be replaced if ever broken.  Here is a video that shows how:

Click Here to Watch How to Replace the Arm Rest Hinge on the 1st Generation EZ Lite Cruiser Standard Model

If you need to order an Arm Rest Hinge, you can get it here:

Click Here to Order the Arm Rest Hinge

If you need further assistance, please Contact Us.

Click Here to watch a video that shows how to Replace the CPU on the 1st Generation EZ Lite Cruiser Standard Model.

Click Here to watch a video that shows how to Replace the CPU on the 2nd Generation EZ Lite Cruiser Standard Model.

If your CPU is damaged or fails, and you need to replace it, these step by step videos above will show you how to do that. 

If you need to order a new CPU, you can order it here:

Click Here to order the CPU

If you are sure your warranty has not expired, and the CPU is under warranty (and you're sure it has failed), you can Submit a Warranty Claim form here.

Otherwise, if you require further assistance, please Contact Us.

Click Here to Watch the video that shows how to replace the Joystick External (Female) Cable on the EZ Lite Cruiser Standard Model.  This cable is the portion of the joystick cable which plugs in to the CPU and the Battery, to supply it power.  The other end plugs in to the Internal (Male) Connector Cable that is attached physically to the Joystick.

If you need a new Joystick Cable (External / Female), you can order it  here:

Click Here to order a Joystick Cable (External / Female)

If you require further assistance, please Contact Us.

Click Here to watch a video that shows how to replace the bearings that are inside the Front Wheels in the Standard Model. The bearings allow for the front wheel to rotate around inside the fork. Over time, they will get worn down and eventually need to be replaced in order to restore proper function of the front wheels.

If you need to Replace the Bearings in the Front Wheels, you can order them here:

Click Here to order Front Wheel Bearings.

Click Here to watch the video that shows how to replace the back support straps on the Standard Model. The back support straps provide the support to the cushion and the back rest of the seating area. Over a long time of usage, they may sag and may need to be adjusted or replaced.

If you need to Replace the Back Support Straps, you can order them here:

Click Here to order Back Support Straps for the Standard Model.

Click Here to watch the video that shows how to replace the full Folding Mechanism on the EZ Lite Cruiser Standard Model, 1st Generation. This part is comprised of many components, which may all need to be replaced at some point. There's the spring loaded pins, the volcano holes with nuts, and the pull wire. This video shows how to replace all 3 to make this part function like new again. Follow the steps for all 3, or cut over to individual steps for the different parts, as needed.

If you need a new Folding Mechanism parts, you can order them here:

Click Here to order the Folding Wire Only.

Click Here to order the Spring Loaded Pins Only.

Click Here to order the Hardware (Volcano Holes & Nuts) Only

Click Here to order the Full Assembly.

Click Here to Watch the video that shows how to Replace the Joystick Internal (Male) Connector which makes up one half of the quick disconnection connector, a feature of the joystick. The pins in this cable are sensitive and if you don't use the quick disconnect feature correctly, you can cause damage to this connector, and the cable would need to be replaced. This requires opening the joystick, and should only be done by a skilled person, such as a technician, or someone with electrical and mechanical experience.

If you need to replace the Internal (Male) Joystick Cable, you can order it here:

Click Here to order a Joystick Internal (Male) Connector

If you require further assistance, please Contact Us.

We do not rent our EZ Lite Cruiser personal mobility aids.  

From time to time, we do receive returns from a customer who feels the product is not right for them, and at that time, we would make the pre-owned unit available for sale.  

Typically these units are in fantastic condition and have only been in service for less than 60 days -- the length of our Money Back Guarantee period.  Most returns are used less than a week.

When we receive these units back, we make sure they are in perfect working condition and will resell these as Certified Pre-Owned EZ Lite Cruisers at a slightly discounted rate.  

As the inventory does change frequently, please Contact Us to see if we have any units available.  Please specify which model(s) you are interested in.  If there are none available at the time of your inquiry, we can put you on a waiting list, which is first come first served.

No, sorry, we do not.

If you are in the Los Angeles area, you can come to our office and demo all of the models:

EZ Lite Cruiser
14557 Erwin St
Van Nuys CA 91411

Please call 888-544-6054 to schedule an appointment.

If you are in the Los Angeles area, you can come to our office and demo all of the models:

EZ Lite Cruiser
9225 Alabama Ave
Unit C
Chatsworth CA 91311

Please call 888-544-6054 to schedule an appointment.

We do also have a few select locations in the United States where the models can be demonstrated.  Please e-mail us for locations.

Yes, the EZ Lite Cruiser is an FDA cleared, motor driven, indoor and outdoor transportation vehicle with the intended use to provide mobility to a disabled or elderly person limited to a seated position.

Standard Models: Produced/Originally Sold in ~Late 2013 to ~Late 2016: 

White Sticker on the Right Side Diagonal Frame Member, Near the Motor & Rear Wheel

Standard Moldels - Produced/Originally Sold in Late 2016 to Current : 

White Sticker on the Back of the Chair on a Horizontal Frame Member, Near the Folding Bar

Deluxe Models:  Produced/Originally Sold in ~Mid 2015 to ~Late 2016

White Sticker on the Right Side Diagonal Frame Member, Near the Motor & Rear Wheel

Deluxe Models: Produced/Originally Sold in ~2017 to Current

White Sticker on the Back of the Chair on a Horizontal Frame Member, Near the Recline Mechanism Clamps.

The Serial Number is also Etched into the underside (bottom) of the Diagonal Frame Member "Side Beam" on the Right Side.

The White Stickers Display The Following Lines: 

Style No.:
Lot No.: 
Mfg Date: 

The EZ Lite Cruiser range of Power Chairs are manufactured in China, and finished here in the United States with certain upgrades and components.  We add on optional components, batteries, chargers & accessories specific to your order.

The batteries are manufactured in the United States, out of components sourced in China. 

We offer a 60 Day return policy on the purchase of any EZ Lite Cruiser model.

You can try the EZ Lite Cruiser in your home for 60 days, and if it is not right for you, simply send it back to us for a refund minus a 10% restocking fee. 

Shipping & Handling (if paid) is non-refundable.  You are responsible for the shipping cost to send your return back to us. 

Read the full Returns Policy Here.

Every EZ Lite Cruiser, both Standard Model and Deluxe Models, come with our Worry Free, Industry Leading Warranty:

10 Years on the Frame
5 Years on the Motors
2 Years on the Battery
2 Years on the Joystick
2 Years on the Control System (CPU)
There is also a 3 month limited warranty on the wearable and fabric parts, such as the front and rear wheels, seat cushion & straps, back cushion & back support straps, arm rests.

Read the full Warranty Here.

In the event that you need to, please Click Here to File a Warranty Claim.

The warranty only covers NON-DELIBERATE Damage.  Damage caused by user negligence, accidental damages whether intentional or not are not covered under the warranty.  Products which have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, misuse are not covered by the warranty.  Any damaged caused by improper usage, or normal wear and tear is not covered, and you should not use the Warranty Claim Form.  

If you are not sure whether the warranty applies, please Contact Us for assistance immediately.

Yes!  Ordering on our website is safe and that is 100% guaranteed.  We utilize the same industry standard, state-of-the-art 256 Bit Secure Socket Layer checkout system used by the leading Internet websites.  Our back end is powered by Shopify, a publicly traded company, and a global leader in providing eCommerce platforms with credit card processing capabilities.

When you go to the "Checkout" page, you will notice a LOCK icon next to your browser location bar, which indicates that all information transmitted will be encrypted with this 256 Bit Secure Socket Layer technology, making it impossible for unauthorized individuals to access it.

We never share your personal information with any third party, with the exception of shipping companies, as necessary to safely deliver your order.